The Top 3 Trends in Call Center Services that will Improve Customer Care

SPi Global_Call Center Trends

As pioneers of the call center outsourcing services industry, we face a new set of challenges that were pretty much unimaginable a couple of decades back.  Apart from agent training and phone system upgrades, we now have to find ways to deal with increased competition using multiple channels and following demanding metrics. Adapting to the changes in the industry can be quite a feat, but if you can stay up to date with the latest trends, it might just help read more »

Keep on Sellin’! Ways to Improve Sales Effectiveness

SPi CRM_Sales Team Effectiveness

Sales is one of the most crucial part of most companies’ operations. It is one of the reasons why companies attract clients. Unfortunately, sales can be unpredictable and can fluctuate in just a week. That is why companies avail different sales support services to improve their sales. But are there any other ways to improve sales aside from this? Here we’ve listed 6 ways to improve sales effectiveness. Proper Training and Execution The learning process does not end in the read more »

4 Common Office Problems and How to Deal with Them

SPi CRM_Common Office Problems

We face different problems every day – from simply choosing what to wear to deadlines we need to catch up to. Everyone experiences problems, most especially people working in the office. Here we’ve listed 4 of the most common office problems and we’ll give you tips on how to deal with them. Consult with your help desk services to find out what the corresponding consequences are for each. Discrimination Discrimination is one of the most common office problems one can read more »

5 Best Back Office Softwares to Use

Back Office Software Programs_SPi CRM

The back office is like a machine, it runs a lot of processes to help the company, but they need help for better performance. With the prominence of cloud-computing services, a host of organizations have relied on integrated back office service software programs to create and sustain various functions across different ends. What Are Back Office Services? Companies whose main line of business involve the financial sector are typically segmented into three: the front, middle and back office. Front office read more »

5 Essential Customer Service Skills Every Employee Should Have

Customer Service Skills

When you work in the business process outsourcing industry, particularly if it is customer care call center, you have to summon the most amount of humanity inside you. You get to greet about fifty random strangers on an average workday, talk to them, hear them out, and try to resolve their problems in the least possible amount of time. You have to relate with every small detail customers give, every slight worry, and every hint of a looming problem. Yes, read more »

Balancing Work and Life: Timeless Tips for the Call Center Agent

Work and Life Balance

The outsourcing industry is booming, and with it, multinational companies  and different business industries are turning their heads more and more into call center outsourcing services. Because outsourcing is a growing trend, an abundance of jobs as a call center agent have been made available. A lot of hopefuls are prepping to work in a fast-paced environment, and many wonder what it would be like to multitask and meet client demands. Here are a few timeless tips on how to read more »

5 Ingredients to Achieving Customer Loyalty

Customer Relations

One of the most important things you can do for your business is to develop a loyal customer base. If you want your business to thrive, you need customers to not just use your products, but vouch for your services as well. You need customers who will be with you through thick and thin, no matter what. But developing a loyal customer base is not exactly how it used to be. You need to compete against other brands that are read more »

Back-to-Basics! 5 Timeless Tips in Improving Customer Relations

Customer Relations

As business leaders, we all know the value of having a solid customer base. Since it’s easier and much more profitable to retain existing clients, companies should constantly be on the look out for ways to improve customer relations. Whatever industry you may be in, whether in call center outsourcing services or sales support services, it’s always good to be reminded of the basics every now and then. Here are 5 timeless tips on customer relations that will keep your read more »

The Manager’s Guide to Building the Best Culture for Sales Teams

Happy Sales Team

Many companies fail to see the important role that culture plays in motivating their sales teams. Instead of fostering a team oriented culture, management will often put pressure on their sales support services team to perform better. Sure rewards and incentives may get the ball rolling, but at the end of the day, your team will respond better to the kind of culture that you develop in the workplace. Here are 6 tips on how you can build the best read more »

Boredom Kills: Productive Activities to Do on a Slow Day

Boredom in the Office

How you spend a slow day can have a large impact on your future productivity. Since time is a resource that you can’t afford to waste, you need to find ways to spend your downtime wisely. A lot of people, whether in help desk services or the back office, revel at the idea of having nothing to do on a workday, but there are ways to use the situation to your advantage. If you want to get ahead of the read more »