5 Ingredients to Achieving Customer Loyalty

Customer Relations

One of the most important things you can do for your business is to develop a loyal customer base. If you want your business to thrive, you need customers to not just use your products, but vouch for your services as well. You need customers who will be with you through thick and thin, no matter what. But developing a loyal customer base is not exactly how it used to be. You need to compete against other brands that are read more »

Back-to-Basics! 5 Timeless Tips in Improving Customer Relations

Customer Relations

As business leaders, we all know the value of having a solid customer base. Since it’s easier and much more profitable to retain existing clients, companies should constantly be on the look out for ways to improve customer relations. Whatever industry you may be in, whether in call center outsourcing services or sales support services, it’s always good to be reminded of the basics every now and then. Here are 5 timeless tips on customer relations that will keep your read more »

The Manager’s Guide to Building the Best Culture for Sales Teams

Happy Sales Team

Many companies fail to see the important role that culture plays in motivating their sales teams. Instead of fostering a team oriented culture, management will often put pressure on their sales support services team to perform better. Sure rewards and incentives may get the ball rolling, but at the end of the day, your team will respond better to the kind of culture that you develop in the workplace. Here are 6 tips on how you can build the best read more »

Boredom Kills: Productive Activities to Do on a Slow Day

Boredom in the Office

How you spend a slow day can have a large impact on your future productivity. Since time is a resource that you can’t afford to waste, you need to find ways to spend your downtime wisely. A lot of people, whether in help desk services or the back office, revel at the idea of having nothing to do on a workday, but there are ways to use the situation to your advantage. If you want to get ahead of the read more »

The 7 Most Common Sales Mistakes and How to Avoid Them

Common Sales Mistakes_Call Center

  Being good at sales isn’t exactly a talent that you’re born with. Even though there are people who seem like they’re naturals at it, sales is a skill that you can easily learn and perfect. Just like playing golf or riding a bike, you need equal parts information and practice to be a master at sales. And just like any skill, you need to continuously work on improving it if you don’t want to end up a failure. Part read more »

The 5 Biggest Benefits in Outsourcing Back Office Accounting


With outsourcing becoming the common trend among big businesses, more and more small businesses are finally seeing its benefits. From processing payroll to handling HR, outsourcing business processes can potentially save you time and money. If you’re still on the fence as to whether to outsource your accounting department to a back office service or keep operations in house, here’s a list of the 5 biggest benefits your company can enjoy if you choose to partner with a reliable outsourcing read more »

From Workers to Winners: Coaching Call Center Agents

coach whistling

  In the world of sports, an athlete’s performance is only as good as his or her coach’s ability to train. It’s the coach’s job to recognize strengths, keep weakness in check, and urge the athlete to push harder and go farther. Over the years, I’ve learned that it’s not any different in the customer care call center industry. If you want to nurture call center agents and transition them from being mere workers to absolute winners, it’s up to read more »

Call Center 101: Essential Interview Questions for the Hopeful Applicants

Interview Applicant

Call Center Outsourcing is one of the most common services being offered today. And because of its popularity, a lot of people are vying to become an agent in customer support, sales, what have you. It’s important to make the right impression when it comes to an in-demand job like this. Here at SPi Global we will reveal interview questions that are as crucial as they are common.  “Tell Me Something about Yourself” This is probably one of the most read more »

“Deskercise!” 7 Ways to Exercise in the Office

Desk Exercises

What is a typical work day? You sit at your desk for eight hours, you commute for at about a total of two hours, and then you go straight to your couch and watch TV because you’re too tired to do anything. In case you didn’t already know, sitting down all day makes you highly prone to back pain and weight gain. Now imagine how much more of your health you put at risk if you’re also in a constant read more »

The 4 Greatest Challenges in Outsourcing and How to Overcome them


Managing a business from within the workplace can be intensely complicated in itself. Not only do you have to worry about your own responsibilities as a manager, but you’ll also have to motivate each member of your team for maximum productivity. Now imagine how much more difficult these things can get in the world of call center outsourcing services. Sure, there are useful websites that help you better monitor your outsourced team, but there are just some obstacles that technology read more »