I was sent here to the U.S. in November 2005 for an internship program. I’ve been in Richmond for five years now. Professionally, I have a better understanding of how U.S. publishers work and I can see a wider scope of work as opposed to when I was in Manila.
Karina Felizardo, Team Leader, SPi Content Solutions
One of the amazing things that I find about SPi Global is the fact that even though we are in different parts of the world, we are able to overcome this great feat of trying to keep this company together as one cohesive company.
Victor Rodriguez, Executive Assistant, SPi Content Solutions
Being open to ideas is key. You have to listen to people because they’re the ones who are actually doing the work on the ground. And the way we can improve our processes is by listening to them. Having 1,800 people in the company gives us 1,800 ideas. And that’s a great pool to pick from.
Johann San Francisco, Director of Operations, SPi Content Solutions
At SPi Global, we never rest on our laurels. We’re constantly looking for innovative ways to develop current products and ways to meet the needs of our clients in the future.
Bradley Coker, Production Manager, SPi Content Solutions
Technology is a driving factor here at SPi Global, and you innovate day in and day out. And that’s not just at the strategic level, but it’s also right at the level of the workers. We are always looking out to do things in a different and better way.
Vinitha Vipin, Account Manager, SPi Content Solutions
The best part of my job is when the client says “Thank You” after I have helped resolve their medical billing issues.
Adam Tan, Customer Service Representative, SPi CRM
Talent does not go unrecognized here at SPi Global. You are rewarded for your talent. We have a special incentives program and when you do really well, you’re promoted to the next level.
Aparma Kannan, Executive - Language Editing, SPi Content Solutions
The lifestyle and culture here is really motivating, and it is so congenial. People at all levels help each other to achieve the goal that is set in front of us. We have a common goal: that is the enhancement of quality in work.
Prem Kumar Jebagnanam, English Trainer , SPi Healthcare
It is so great to work with SPi Global because the monetary benefits are really good. And not only that, even the workplace – what we have here—is really excellent. People are really friendly, and the atmosphere makes it more relaxing to work. It’s always a great pleasure coming to office and working here.
Priscilla Lavanya Augustine, Senior Executive Medical Transcriptionist, SPi Healthcare
Our own platform, e-Global, is aligned with voice recognition technology. With the help of this new technology, we can improve productivity, we can improve the SLAs required in terms of turnaround time, as well as quality.
Vijay Gundi, Director of Operations, SPi Healthcare
Every day offers a new learning experience. New technology keeps coming in and the right kind of technology is what we are coming across. So SPi Global is a platform where we innovate things and utilize the right technology for the right kind of requirements.
Anand Ramamurthy, Associate Director - IT
I’ve been working as an indexer for the past three years. I like this job very much because I’m the first person to read the book before the readers.
Sathyakunar Sundaramoorthy, Executive - Indexing, SPi Content Solutions
Without the training provided by SPi Global, I don’t think it would’ve been possible for us to even
enter into the Certified Medical Transcriptionist program. The trainer who trained us basically gave us all of the ideas on how to approach the exam. He kept us mentally prepared for the challenges that we were going to face on the exam day.
Thanks to the wonderful training that we were given, we were able to do extremely well and almost all of the participants were able to acquire 100% accuracies in all the realms of the training.
Johnson Arthur, Senior Executive Medical Editor, SPi Healthcare
I have been with SPi Global for the past eight years, I feel that my performance and track record have been consistently recognized by the senior management and this is what had made me stay in SPi Global for so many years.
Laavaniya Somasundaravelu, Assistant Account Manager, SPi Content Solutions
The work atmosphere here at SPi Global is something that is very open and free. You are always encouraged to express your views and voice your opinions as well. And the best part is not only do you express yourself, but there are also people who are willing to listen to what you have to say. They are also willing to patiently listen, and take in your ideas, if and when they are reasonable. And we, in turn, try and inculcate that same attitude towards our team members so that from the grassroots level every individual is valued, and feels free to voice their suggestions.
Divyaprakash Pal, Team Leader – Copy Editing, SPi Content Solutions
Here in SPi Global, we are one family. Everybody is treated with respect, everybody is treated equally. All the superiors work as a team, as well as the members of that group.
Molly Manalili, Technical Support Representative, SPi CRM
I started as a customer service representative handling orders from customers. Eventually, I was transferred to a technical account troubleshooting computers. While they tapped into my potential, they trained me to become a quality specialist.
Right now I work as a supervisor for a technical account. I am really glad that I am in this position. I have received training that helped me to handle people and customers better, and helped me to disseminate information in a fast-paced manner.
Von Alimeos, Team Leader, SPi CRM
The best thing about being a team leader is seeing my agents get promoted because of the experience I shared with them which they were able to use to their advantage. The leadership training and constant monitoring helped me grow as a leader, and all these are part of SPi Global’s culture of excellence.
Crystabelle Liwanag,Team Leader, SPi CRM
What I love about SPi Global is their promotion of work-life balance, and at the same time, they offer training programs for us to become superior performers in our organization.
Rainer Egos, Training, SPi Healthcare
I’ve stayed with SPi Global for the last eight and a half years because of the people I’ve worked with. These people have turned into my friends… my family at work.
Paul Espino, Operations Manager, SPi CRM
The culture in SPi Global creates a friendly environment aiming to bring quality services to our clients. The work-life balance program in SPi Global helps promote our overall well-being. We strive to bring excellence to our work and it reflects in our personal life as well.
Marco Polo De Leon, Image Processing, SPi Content Solutions
This is the only company that I have worked with since I graduated from college. I started working in SPi Global as a document analyst for a U.S. project in 1995, and in that same year I was promoted to lead analyst and chief supervisor of the same project. During my tenure as a lead document analyst and chief supervisor, I was given a chance to work with different kinds of people; I have handled more than 200 people in the Document Analysis department. I was given a chance to be instrumental in motivating, encouraging, inspiring and influencing them to be the best they can be.
SPi Global inculcated in me a positive work attitude and work discipline. I can say that the company has given me the opportunity to grow as an individual and as a professional. I have been given the opportunity to handle different types of projects from simple to complex and challenging ones. I have also been given a chance to work with different types of clients, customers and vendors as well. To date, I have handled more than 700 projects from 100 different SPi Global clients. Through these experiences, I can say I was able to develop my people, leadership skills and project management skills.
Rosalyn Fuentes, Project Management, SPi Content Solutions
In SPi Global, I was able to improve myself… ensuring that I exceed the expectations of my clients. I feel that the company really has “malasakit” for its employees especially if I work late hours.
Jo-Ann Lanoza, Recruitment and Manpower Planning Officer
When I started with SPi Global, I was a simple data encoder, encoding the data as instructed by my team leader. Eventually, I developed many other competencies such as handling project costing, hiring people, training people, crafting quality metrics, interacting with clients and developing interaction with the internal stakeholders.
Jeff Lontok, Production Group Head, SPi Content Solutions
SPi Global has always been about a performance-based culture. Do well and the company will reward you with opportunities for you to be better at your tasks. My responsibilities and how I handle them are the fruits of the continuous learning I got and from the trainings and workshops that SPi continues to offer to qualified individuals.
Barbara Littaua, Project Officer, SPi Healthcare
SPi Global has been very helpful to aspiring employees. At the same time, they also recognize the talents of their employees. In my case, for example, I was a bit nervous when I first told my supervisor that I was going to take my Masters because I thought they wouldn’t allow me to do so, but they were very helpful. They even adjusted my schedule and allowed me to come to work earlier so that I could attend classes in the evening. I saw how they care for their employees. They give importance to personal development.
Fernando “Biboy” Calleja, Project Leader , SPi Content Solutions
The corporate culture here in SPi Global can be described as one of open management style combined with a strong emphasis on customer focus, team work, operation excellence, integrity and innovation.
Srinivas VV Velamati, Manager – Financial Analysis
SPi Global has allowed us to move many of our ideas forward to a win-win situation across the board, it’s not just one person’s success story.
Debbie Valek, Senior Department Manager, SPi Healthcare
We help customers focus on their core competencies, their bottomline, and ultimately begin an engagement like this by understanding and really getting into what are they trying to do as an organization. Sometimes people say, “I want to cut costs.” but really they might want to be more efficient with something, so we sit down with them and go through a deep dive understanding of what their goals and requirements are.
Gregg Sullivan, Senior Vice President, Global Sales - Sales and Marketing
I think if you walk around SPi Healthcare today, you’ll see individuals take pride in what they do and are excited to come to work. We encourage feedback in order to make us a better company.
John O’Donnell, President, SPi Healthcare
At SPi Global, there are two essentials that have always made us stand out – that is our people and our culture. We have always believed in providing our people with a very good working environment, as well as continuous learning for their professional growth and leadership development.
Our culture promotes the spirit of meritocracy where we recognize excellent performance. It also promotes the spirit of “malasakit,” meaning genuine care, which we extend to our customers and even to their end-users.
Isabel Bales, Chief People Officer
I think what I like the most is the fact that there are always people here to help you. You can always feel free to go to upper management… you can talk to peers… you can talk to staff and the brainstorming is just wonderful. It is great to get a group of people together to be able to put an idea out there, put a problem out there and get everybody’s feedback. Everybody is willing to
help, everybody has great ideas. They bring together a lot of experience, and they are able to give ideas on things we can do to resolve some issues that we’re having.
Sherry Baker, Director - Claims Management, SPi Healthcare
It’s coming into work everyday with people that share the same interest… share the same passion. And knowing that you’re working towards the same goals... it’s never dull, it’s never the same. Everyday is always a surprise.
Leo Banaag, Games Support Manager, SPi Interactive,
For me, working at SPi Global has been fantastic, in the sense that we are coming together truly as a global family. I had the opportunity to work with counterparts in India, in the Philippines, and it seems as if the list is growing. Being part of a global family, in this regard, makes SPi Global the perfect organization to work for.
Lloyd Butler, Senior Network Engineer
We are comprised of very driven individuals. This is a business that’s very people-focused. We have a diverse pool of talents. We have the passion, the drive, and the creativity… but the most important part is that we have fun in what we are doing.
Jane Walker, President and CEO, SPi Interactive
Being part of the SPi Global family enables us to provide a wide range of services: both voice and non-voice. But more importantly, because we are a group of gamers who love games as a whole, we understand our gaming customers’ needs.
Dave Torcuator, Sales and Support Head, SPi Interactive
Being here means I’m not just a mere gamer anymore. I’m in between two worlds, I’m a gamer and at the same time, I’m moderating the game. For me, that’s really priceless. I am really happy that I am here.
Kimi Bautista, Game Support, SPi Interactive
SPi Global is a place where we learn new things. Whenever there is a new idea, the company accepts it and goes forward in implementing solutions to applications. They don’t just stick to the pre-defined format of these applications. I think it is a great plus point because it encourages new ideas.
Sunil Johnson, Senior Manager – Applications Development
People stay because of the culture we built in SPi Global, because people find that the “family culture” is what they are looking for. Not everybody who comes into SPi Global actually knows what it is all about. But when they come in, when they get in, they realize “This is where I want to grow. This is the company I want to stay with for a long time.”
Talent Management, Parañaque, Philippines