Customer Support Services
SPi combines its deep domain knowledge of the publishing industry with its global resources and latest technologies to provide publishers and content providers with a comprehensive end-to-end customer care solution that includes both voice and back office transaction processing services. Our customer service solutions include:
Back Office Support
You can count on SPi to perform large-scale, high-quality transaction oriented customer services like order fulfillment, invoicing, and claims processing, as well as database updating, clean-up, and de-duping. We routinely complete thousands of time and resource consuming transactions per day, freeing up your staff to focus on more core activities for your organization.
Help Desk Services
SPi’s robust 24x7 Help Desk offering provides publishers and information providers with an easy way to ensure that all queries coming from their online applications or content management systems are quickly and efficiently addressed. SPi supports eProducts and eApplications with help desk services like handling email queries, processing administrative requests (password resets, login creation) etc.
Contact Center Services
For publishers looking for a comprehensive call center solution, SPi offers a wide array of high quality services. Our voice capabilities strategically compliment our back office support and help desk solutions, and our fully integrated delivery platform provides clients with the flexibility to pick and choose the channel that best meets their call center environment needs, whether that is voice, email, fax, chat, or web-based support. SPi provides inbound customer care, inbound technical support, and inbound and outbound sales. Our voice capabilities strategically compliment our back office support and help desk solutions.
To learn more about our customer support services, contact us today.
