CHALLENGE: Company expansion tests resource and fulfillment needs
An 80-year old UK-based law firm began expanding operations, opening more than 35 offices in 27 countries, and working in 100 additional countries. Problems arose when the business development teams across the globe still relied on the home office’s design team. Working a typical 40 hours per week, the in-house team was unable to support the global offices. Urgent requests from other time zones were waiting long periods for fulfillment. This hampered the satellite office’s business development efforts. The firm needed a cost-effective solution for supporting business development needs while maintaining global branding standards and identity.