CHALLENGE: Growth tests limits of resources and company potential
Most companies want to grow and expand their business. However, growth presents its own set of problems. A global research and consulting firm found themselves in that predicament. They continued to generate more documents and manuscripts at their client’s request. Yet, the processes in place to capture data and ensure quality were slowing down deliverables. As a result, the staff could not cope, and the company could not grow as fast as they wanted.
The challenge was to find a way to keep-up with the accelerated sales without sacrificing the quality products for which they were known. They needed to formulate and implement a plan quickly to avoid jeopardizing client requirements and work within their budget. Using their existing resources in the most effective manner