Customized Communication.
Exceptional Customer Care.
In June 2010, the Philippine Long Distance Telephone Company (PLDT) created SPi Global Holdings, Inc. Under this company are two operating entities – SPi Technologies and SPi CRM (formerly known as ePLDT Ventus, Inc.).
To build a public understanding of the strength of the company in the global business process outsourcing arena, SPi Global Holdings is now a unified brand simply known as “SPi Global”. Under the SPi Global brand, we are now positioned as a single organization with multiple competencies in both voice and non-voice BPO.
SPi Global, thru its business unit SPi CRM, offers a wide array of customer relationship management solutions and services to Fortune 500 companies. Our fully integrated delivery platform provides you with the flexibility to pick and choose the channels that best meet your needs, whether it be voice, e-mail, fax, chat, web-based support or back-office processing.
As a subsidiary of PLDT, the dominant telecommunications solutions provider in the Philippines, SPi CRM operates 8 world-class customer contact centers across the Philippines. Our relationship with PLDT ensures that we have a superior operating platform and connectivity with best-of-breed technology and reliability.
Over the past decade, our 7,000+ SPi CRM experts have provided a vast array of top quality customer interaction services that have enabled our Fortune 500 clients to increase service levels, operational efficiency and revenues, as well as reduce costs, abandon rates, and handle times.
Discover what SPi CRM can do for you today.