May 3, 2012, Manila, Philippines. Scoot™ Pte. Ltd., the low-cost subsidiary of Singapore Airlines (SIA), has appointed SPi Global, the largest Filipino-owned BPO company, as its call center.
SPi Global will provide telecommunications customer services such as booking of Scoot’s tickets, special seats and meals requests, and after-sales support with representatives speaking in English, Mandarin, and Japanese, in addition to handling email enquiries for Scoot.
“We warmly welcome SPi Global into the Scoot family and we’re confident that the company will live up to its reputation for providing professional call center services with Scootitude,” said Scoot CEO Campbell Wilson.
“With our experience representing leading companies in the Asia Pacific and United States, we understand how important customer service is in generating customer loyalty and new business. This is especially true in the airline industry,” said SPi Global President and CEO Maulik Parekh.
“We are proud that Scoot has tapped us for their operations. We look forward to working with Scoot as they establish a foothold in their market,” he added.
Parekh said SPi Global has a dedicated team immersed in Scoot’s corporate culture that exudes a fun, friendly and forward-thinking persona.
“We believe there is much promise for the Asia Pacific region in terms of call center services. Businesses are thriving and new ones are being formed. With SPi Global’s talented employees, we know we can handle this predicted demand for our services,”
About SPi Global
SPi Global, BPO Company of the Year in the 2011 International ICT Awards, is a leading globally recognized, full-service BPO provider with 30 offices and facilities around the world, including the US, Netherlands, Philippines, India, Vietnam and Australia. It has over 18,000 employees delivering a wide range of solutions in Customer Relationship Management, Content, and Healthcare.
SPi Global is a wholly owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), the leading telecommunications provider in the Philippines. PLDT is listed on the Philippine Stock Exchange (PSE: TEL), and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI).
Scoot™ will provide medium and long haul no-frills flights from June 2012. With an initial fleet of four Boeing 777 aircraft, Scoot’s first-year routes will link Australia, Singapore and China, with other destinations to be announced. Scoot will provide – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude™. Scoot is passionate about changing the way people travel long distance. Book your tickets at Flyscoot.com or call +65 3158 3388 (Singapore) or +61 (0)2 8520 1888 (Australia). Check us out at www.Flyscoot.com, www.facebook.com/FlyScoot and www.facebook.com/FlyScootAU.
Contact: May Dizon
Director, Corporate Communications