April 13, 2012, Manila, Philippines. SPi Global, the country’s largest Filipino-owned BPO company, is now offering a strategic and comprehensive quality solution to help companies monitor and ensure excellent quality in their products and services.
Through SPiQ, SPi Global offers end-to-end solutions that are highly customizable to drive efficiency, savings, and revenue. It is spearheaded by SPi Global’s management team together with a society of experts, all ready to help clients to increase their topline and bottomline through enhanced customer retention.
“Support in the form of quality processes is an integral part of our day-to-day service,” said SPi Global President and CEO Maulik Parekh. “Over the last 10 years, our clients have benefited from SPi Global’s unparalleled focus on quality service. We have acquired the discipline and the motivation to design and execute quality programs specific to various industry requirements. As a company that offers business process outsourcing services such as customer relationship management for demanding foreign companies, we are ripe for the next step in the evolution of our services.”
Parekh said SPiQ will be of great help to companies that want to establish a process of soliciting customer feedback on a regular basis, and analyze those results for increased customer satisfaction and loyalty.
“For organizations that require meticulous care in building their quality systems to instill higher levels of excellence and exceed quality expectations, we will be able to provide the resources, take the lead on their behalf, study existing systems and procedures, and facilitate quality improvement in critical areas,” he said.
SPiQ highlights “Intelligence, Improvement, Innovation”, which represents the three prongs for quality that will benefit clients the most. SPi Global’s quality offerings include transactional QA, customer satisfaction survey, continuous improvement, basic process audit and design, development and execution of a specific analytics model and quality platform, and provide clients with timely, comprehensive, and accurate reporting, as well as a 360-degree view of quality performance.
SPiQ is backed by a combined 100 years of experience across a wide range of processes among quality professionals in the company, and a team of more than 300 Lean Six Sigma experts.
Lean Six Sigma is a management methodology that uses statistical tools and certain procedures to improve quality by eliminating or minimizing defects or inconsistencies in processes and outputs.
“Working within the BPO industry has given us an opportunity to master both the Lean and Six Sigma methodologies. In an environment where quick improvements need to be delivered, the Lean approach allows us to look at step-by-step processes and identify wastes and eliminate them quickly. On the other hand, the Six Sigma approach allows us to deal with long-term perennial problems to ensure long-term benefits,” explained Parekh.
“With this extensive experience and flexibility in both methodologies, we can easily adapt to the needs of any type of organization and their specific challenges.”
SPi Global has extensive experience in serving the following industries: banking and finance, telecommunications, entertainment, healthcare, travel, retail, utilities, and quick service restaurants.
Contact: May Dizon
Director, Corporate Communications