SPi Global

SPi Global is a BPO leader in banking, finance, and insurance services.

Banks, financial services companies, and insurance firms face stumbling blocks to customer acquisition — the global financial market strain, more stringent regulations, and diminished buyer confidence. Brokers, lenders, credit card issuers, underwriters, and trust custodians have been tasked to find new opportunities that combine service, engagement, and loyalty to achieve long-term value and improved financial gain.

Your objectives are our very own — to strengthen customer relationships, add value, improve profitability, and build long-term loyalty and trust.

SPi Global’s CRM solutions support new acquisition activities, revitalize the supply chain, stimulate retention and repeat business activities, and drive superior outcomes. As a result, our clients enjoy profitable financial standings. Our goal is simple – to deliver customized solutions that effectively meet your customer relationship needs. To help us accomplish that, we have executives and team members who come from the banking, financial services, and insurance services industries. Combined with winning solutions developed by our Lean Six Sigma operational model, ISO 9001:2008 Quality Management, ISO/IEC 27001:2005 Information Security Management, and PCI DSS Certification, we have developed expertise that covers:

• Mortgage Services
• B2B and Consumer Lending
• Retail Banking
• Credit Card Services
• Auto and Personal Loan Processing
• Cross-Sell and Up-Sell
• Retail, Reward, and Retention Servicing
• Email, Chat, and Back Office Services
• Life, Health, Property, and Casualty Insurance
• Insurance Claim Submission and Resolution
• Merchant Help Desk
• IVR/VRU Broadcasting Services

Banks, financial service companies, and insurance service providers from all over the world count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.