SPi Global | CRM

Government Services

SPi Global is a BPO leader in government and transactional services.

Elections create opportunities for great Customer Relationship Management. Consumer traffic increases – whether it be business funneled through tax inquiries, voter registration, and demand for service, to more immediate disaster response, highway, toll, or visa processes. The consumer demands immediate action, satisfaction, and issue resolution. To keep pace with increased consumer demand and scrutiny of service, SPi Global prides itself on not simply fulfilling basic transactional services but to further contribute to the cylindrical interaction model of providing product/service innovations, and deliver speed and profitability.

SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, clients enjoy increased market share. We help them build long-term customer relationships and deliver forward-thinking solutions. Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:

  • Business and Consumer Sales Support
  • Outbound Call/Customer Engagement
  • Inbound Sales and Account Support
  • Promotional Broadcast Messaging
  • Dispatching, Invoicing, and Billing Support
  • Cross-Sell and Up-Sell
  • Customer Service, Care, and Retention
  • Email, Chat, and Back Office Support
  • Account and Order Management
  • Product Activations and Installations
  • Collections and Account Reactivation
  • Survey Research and Sales Follow-up

Government agencies count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.