SPi Global is a BPO leader in retail and membership services.
Innovations in social media, online communications, and improvements “at the counter” have improved consumer confidence over the last 12 months. These recent trends have changed the role of Customer Relationship Management in outsourcing. Only 2-3 years ago, retailers were focused on clean-cut consumer transactions. SPi Global has become a leader in proactively supporting the shift from exclusive cost reduction and process efficiency measures, to the promotion and enhancement of the “total brand experience”. Leading this charge, we make retailers, wholesalers, and global distributors more aware of opportunities to customers – social media, mobile marketing, and 24-hour service. We work on the front line as their voice and the customer’s choice.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, our clients enjoy increased market share. Our goal is simple – to deliver customized solutions that effectively meet your customer relationship needs. Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:
Retailers and membership service providers worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.