Technology & Consumer Electronics
SPi Global is a BPO leader in technology services.
Today’s technology-driven marketplace is one of the fastest-changing and most highly competitive fields in the world. Customers require the latest features, the fastest speeds, and immediate notifications for system upgrades and enhancements. To keep pace with the most recent shifts in buyer taste for knowledge and connectivity, SPi Global does not simply fit the mould of providing basic transactional services. It remains a leader by adopting the cylindrical interaction model of providing product/service innovations, and delivering speed and profitability.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, our clients enjoy increased market share. We help clients build long-term customer relationships and offer forward-thinking solutions. Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:
- B2B and Consumer Sales Support
- Outbound Call/Customer Engagement
- Inbound Sales and Account Support
- Promotional Broadcast Messaging
- Technical Support (Tier 1-4)
- Cross-Sell and Up-Sell
- Customer Service, Care, and Retention
- Email, Chat, and Back Office Services
- Account and Order Management
- Product Activations and Installations
- Merchant Help Desk
- Survey Research and Sales Follow-up
Technology and consumer service providers worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.
