SPi Global | CRM

Customer Care Call Center Services

SPi Global understands that Customer Care Services is one of the most important pillars in a business. It is the bridge between the customer and the company. The fact is that, as far as the customers are concerned, the Customer Care Services provider is the face of the client company. The quality of your customer service will influence how customers view your brand.

As more and more products enter the market, the BPO industry becomes exceedingly relevant. Businesses are seldom alone in the industry which they are affiliated with – competition is fierce. SPi-Global recognizes that gaining customer loyalty and providing excellent service are the key components of competitive advantage over another company.

Charming a potential customer into making a purchase is only the start of the customer relationship. Every phone call afterwards is what refines the relationship to produce customer loyalty. We believe that we can provide you with the best customer service representatives who can channel your company values regarding brand quality and superb customer experience.

Customer care services are crucial, and we at SPi-Global are well aware of that. Through years of experience, we have honed skills and have acquired knowledge that make us experts in the industry. If you choose to partner with us, we will put to use every resource and skill to make sure that your company gets the best customer service.

SPi Global is the BPO partner of choice for those who expect exemplary service, professionalism, 24/7 support, and reliable information every time. Through our customer care services, we make sure that the customer retentions aspect of your business will soar with high percentage ratios.

Each of our 7,500 customer care call center representatives welcome the challenge to help and impress your customers, aptly leaving a positive experience of your company. Our meticulous attention to detail is what makes us excellent. Coupled with our unending pursuit of being in front of the field, we guarantee excellent service that is highly efficient and well worth the cost.

For your reference, our talented staff is equipped with the necessary knowledge, skills and experience to deliver excellent services for the following:

  • Account Management
  • Call Center Outsourcing Services
  • Customer Acquisitions
  • Customer Retention
  • Complaint and Issues Resolution
  • Order Management
  • e-Commerce
  • Warranty Services
  • Reservations
  • Billing, Order, and Payment Processing
  • Insurance Claim Processing
  • Fraud Detection and Loss Prevention Calls
  • Dispatch Management
  • Dealer Location Calls
  • Order Tracking
  • Foreign Language Support (English, Japanese, and Spanish)

SPi Global consistently delivers value-added solutions that enhance performance and boost quality. These easily translate into successful and long-standing partnerships. Gain additional insights on how we can take charge of your business and outsourcing needs.