Technical Support
SPi Global provides an extensive range of technical support and help desk services geared towards improved responsiveness and satisfaction for your company. Customers choose SPi Global because we create value by building dedicated teams that are integrated across a multi-channel platform to provide exemplary results 24 hours a day, 7 days a week.
We offer a full-range of solutions for the most common (tier-1) to the most complex (tier-4) transactions. The resulting operational efficiencies have led to lower handle times, quicker dispatch rates, higher first-call resolution, and lower overall costs for you.
- Level 1, 2 and 3 Support
- Helpdesk Support
- 3rd party/Software troubleshooting
- Remote Desktop Troubleshooting
- Warranty Configuration and Sales
- Product Installation
- Product Activations
- Service Dispatches
- Citrix Support
- Satellite Dish Support
- Desktop and Laptop Hardware Support
- Broadband Support
- HDTV Support
- Office Machine Support
- Digital Audio and Imaging Support
- Universal Remote Control
Gain additional insights on the eight reasons why choosing SPi Global can lead to lower costs, quicker response times, and higher customer satisfaction.
