Join CMIQ and a panel of customer experience professionals as they share insights that will help your organization start increasing the duration and value of the customer life cycle while decreasing costs. You will leave this webinar panel discussion with tactical and strategic ideas for:
Ian Zafra, SPi Global Vice President, Account Management, will represent the voice of the BPO Contact Center provider in this 60-minute session.
Who should attend this complimentary session? Customer care, service, and solutions professionals with customer experience and customer service operations, marketers, contact center managers, VPs, and IT partners.
Investments in Social Media have breached the billion-dollar threshold. For key decision-makers, there are urgent questions that need intelligent answers: Are we tracking social media? How? How do we build our Facebook brand? Is anyone reading our messages from Twitter? How quickly do we reply?
The consequences of failure to get into the social media groove are dire: your competition may trounce you, loyal followers may become frustrated, and you lose business!
A sobering investigation of this online landscape shatters the doubts of those who hesitate to offer social media response CRM services. Social media has the potential for sustainable advantages in increasing loyalty, improving customer satisfaction, boosting sales opportunities. It’s all about Customer Engagement Optimization.
Join Ken Lamzon at the Online Social Media event as he shares:
Why embracing social media is a “choice,” but success requires 100% commitment
How two-way communication leads to increased impact, and why it strengthens the customer relationship
How social media can be a valuable channel for customer satisfaction
The key elements for your social media response strategy, once you embrace social media as a customer service channel
What are the advantages of outsourcing and why it is a natural evolution of CRM strategy
How action-packed outsourced solutions can help you attract and retain new customers
How to implement a social media strategy to further strengthen your competitive advantage in optimizing the total customer experience.
In today’s rapidly-evolving call center environment, “innovation” is no longer a pipe dream for a select few call center outsourcers. If customer management success is what you crave, innovation must be the standard in measuring performance, building longstanding partnerships and delivering results 100% of the time.
Though innovation is the key ingredient for any call center outsourcer aiming to grow, gain sustainable advantages, and compete globally, it cannot be the only focus. At the foundation of a successful call center strategy must be a solid Quality program that standardizes, polices and establishes the means to consistently deliver best-in-class solutions, no matter where you’re located.
This quality journey will neither happen overnight nor be the same for every organization, but success absolutely hinges on the incorporation of innovative strategies for overcoming challenges in business intelligence and process improvement.
This webinar, hosted by Cecilia Lopez, will share what avenues refine—and must define—your Quality programs in meeting the changing landscape of the Contact Center & Outsourcing industry through Quality…today’s differentiator.