We set the bar in our business.

Corporate Commitment. Total Quality.

At SPi Global, our approach to Total Quality is simple: Quality is in everything we do. Our commitment to uphold the values of Quality and continuous improvement is embodied in our Quality Policy:

 

We inspire success in quality standards…

  • That surpass customer expectations through continuous improvement;
  • That promote proactive collaboration and empowered teams;
  • That create value-adding processes based on a total systems perspective;
  • That build equitable and beneficial relationships with our business partners.

 

As a pioneer in KPO and CRM outsourcing for more than three decades, our deeply ingrained focus on best practices across all levels and activities has become one of our key competitive advantages.

Our best practice certifications and methodologies are seamlessly integrated with our Total Quality Program, which enables us to consistently deliver cost-effective, high-quality solutions to our customers.

Our best practices include:

 

ISO 9001:2008

First company of its kind to receive an ISO certification in 1995 and the first to achieve ISO 9001:2008.

 

ISO 27001:2005

The gold standard in certifying that information assets are protected. SPi Global has been regularly certified since 2005.

 

Sarbanes-Oxley (SOX)

Strict adherence to SOX practices dedicated to reinforce top management responsibilities as regards internal audit and information circulation.

 

PCI Security Standards Council

Rating of “Excellent” on the external penetration testing on network security for its Customer Service Practice.

 

Lean Six Sigma

Employs advanced analytical and statistical tools to monitor and control work processes.