History

Founded in 1980, SPi Global is considered as the country’s founding pillar in business process outsourcing. Today, we are the most awarded, internationally recognized brand in Philippine BPO. With domain expertise in Content, Customer Experience, and Healthcare, we provide services across a wide range of industries including publishing, telecommunications and information technology, media and entertainment, travel and hospitality, banking and financial services, legal, and retail.

2010's
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    SPi Global sold its Customer Relationship Management (CRM) business in the Philippines, United States, and Nicaragua to Japan-based Relia, Inc.

    2016
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    SPi Global was recently recognized by the Vietnam Software Association (VINASA) for successfully implementing a foreign Business Process Outsourcing (BPO) service in Vietnam.

    SPi Global was recognized for developing internal tools that enabled the seamless delivery of the requirements of the most-used genealogy data subscription site in the United States and Europe. The work done by SPi Global was substantial in converting English and non-English handwritten public records dating as early as the 1500s into an online reference for the site’s subscribers. This is the fifth year that SPi Global received the prestigious award.

    2016
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    SPi Global received special distinction as part of its inclusion in the 2016 Global Outsourcing 100 list by the International Association of Global Outsourcing Professionals® (IAOP®), for the 11th straight year.

    SPi Global was adjudged among the “Super Stars of the Global Outsourcing 100 for Sustained Excellence,” which is given to companies included in the list for the last five years or more. SPi Global was also named in the Leader category, and cited as a top company for Customer References, and Awards and Certifications.

    2016
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    SPi Global was named as the “Best Company to Work for in Asia of the Year” at the Asia Corporate Excellence and Sustainability (ACES) Awards held in Singapore. The company was cited for its people-centric approach, and for demonstrating the highest commitment towards employee empowerment and enrichment as seen through its umbrella program called E3 (Enhancing Employee Experience).

    2015
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    SPi Global was cited as Asia’s Best Employer in the 6th Asia’s Best Employer Brand Awards for having created a culture of contribution and innovation in the workplace, as well as enacting consistent improvement in human resource policy by measuring organizational health and inculcating values that help achieve the company’s vision.

    2015
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    SPi Global is included among the International Association of Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100® List. This is the tenth consecutive year the company has been included in the prestigious list. 
    - The company is included in the following sublist honors: Leader Size Group, Half Star – Distinguished in Delivery Excellence Judging Category, and Multi-Year Winner (since inception of list).

    2015
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    Maulik Parekh was named ICT CEO of the Year, in the International ICT Awards, Philippines, 2015.

    2015
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    SPi Global merited the Best HR Practices Award at Asia BPO Summit’s BPO Excellence Awards recently held in Mumbai, India.

    2015
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    On SPi Global’s 4th annual CSR Day, employee volunteers devoted 68,358 volunteer hours as they lent a helping hand in school renovations and other projects centering on youth welfare and education for over 13,109 beneficiaries. On top of the employee volunteer hours, over 5,000 volunteer hours were also generated from employees’ family and friends.

    2015
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    SPi Global expanded its delivery capability to meet global demand with the addition of its office in Managua, Nicaragua. The expansion allowed the company to offer clients greater diversity in geographic delivery as well as meet the bilingual support needed in both CRM and Content Solutions operations.

    2015
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    Business Worldwide Magazine recognized SPi Global as the Best BPO Company in the Philippines, and Maulik Parekh was named CEO of the Year, BPO Services; in the 2014 Corporate Excellence Awards.

    2014
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    For the fourth straight year, SPi Global was awarded with the prestigious Sao Khuê Recognition of Excellence for the “Service in BPO” category given by the Vietnam Software Association (VINASA) in Hanoi.

    2014
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    SPi Global completes the acquisition of all of the assets of China-based Bachieve International Inc. The new entity, SPi Global (Xi’An) Information Technology Limited will have 260 employees focused on business process outsourcing, IT outsourcing, management consulting services, and call center solutions. Xi’an is the BPO capital of Western China.

    2014
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    SPi Global wins International ICT Awards for Best Employer of the Year award.

    2014
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    SPi Global’s “Power to Inspire” CSR campaign receives Anvil Award of Merit during the 49th Anvil Awards. This is the fifth award received by the “Power to Inspire” CSR campaign.

    2014
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    SPi Global secures slot among top 100 BPO companies for the eighth consecutive year.

    2013
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    SPi Global wins the European CEO Awards for Best BPO Provider in Asia.

    2013
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    SPi Global wins the National Outsourcing Association's (NOA) first Outsourcing Professional Award for Best Business Process Outsourcing Team. 
    - Power to InSPire, our Global CSR day program, wins NOA's Award for Corporate Social Responsibility for the second year in a row.

    2013
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    Asia Outsourcing Gamma Limited (“AOGL”), a company controlled by CVC Capital Partners (“CVC”), acquires controlling share of SPi Global.

    2013
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    SPi Global is included in the Global Outsourcing 100® List of the IAOP for the 8th consecutive year. SPi Global is also named in the 2013 Sub List Honors: 
    - Best 10 Leaders – Entertainment & Media. 
    - Best 20 Leaders – Healthcare. 
    - Best 10 Leaders – Document Management Services. 
    - Best 20 Leaders – Customer Relationship Mgt. Services. 
    - Multi-Year Winners.

    2013
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    SPi Global has won an award for best BPO service for the third consecutive year during the 2013 Sao Khue Awards given by the Vietnam Software Association (Vinasa).

    2013
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    SPi Global won an Anvil Award of Excellence for its “Power to Inspire” corporate social responsibility (CSR) program during the 48th Anvil Awards held on March 6, 2013.

    2013
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    SPi Global’s “Power to Inspire” campaign, our corporate social responsibility (CSR) program, wins the Award of Excellence during the 2012 Philippine Quill Awards.

    2012
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    SPi Global, through its subsidiary Laserwords, has acquired Tighe Publishing Services, a full-service educational development house in the K-12 educational marketplace. This acquisition positions Laserwords to take advantage of the burgeoning opportunities in the educational publishing business in the United States.

    2012
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    SPi Healthcare, the leading integrated revenue cycle and clinical documentation improvement firm, has been named to the Inc. 5000, an exclusive ranking of the 5000 fastest-growing private companies in the US.

    2012
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    SPi Global wins the Award for Corporate Social Responsibility at the 2012 National Outsourcing Association (NOA) Awards. Our CSR program “Power to Inspire” was bestowed the highest honors among the many CSR programs of some of the best outsourcing companies in the Philippines.

    2012
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    SPi Healthcare was named to Healthcare Informatics 2012 HCI 100 List, which recognizes the top 100 revenue-earning healthcare information technology companies in the industry. SPi Healthcare moved up two positions on the list to #76 from #78 in 2011.

    2012
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    SPi Global continues to rank in the prestigious Global Services 100 Survey. SPi Global was cited in the following categories: 
    - Top Mid-Tier BPO Provider. 
    - Top Industry-Specific Niche Leader. 
    - Top Global Knowledge Process Leader. 
    - Leader – Mid-tier Customer Management Services.

    2012
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    SPi Global earns a spot among the world’s top 100 outsourcing companies for the 7th consecutive year. SPi Global is also included in the 2012 Sub List Honors: 
    - Best 10 Leaders – Entertainment and Media. 
    - Best 20 Leaders – Financial Services (Insurance). 
    - Best 10 Leaders – Document Management Services. 
    - Customer Relationship Management Services. 
    - Transaction Processing Services.

    2012
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    SPi Global wins the Award for Corporate Social Responsibility at the 2012 European Outsourcing Association (EOA) Awards. Our CSR program “Power to Inspire” was bestowed the highest honors among the many CSR programs of some of the best outsourcing companies in the world.

    2012
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    SPi Global has won for the second time the Outstanding BPO Service award in Vietnam during the 2012 Sao Khue Awards given by the Vietnam Software Association (Vinasa). The project involves is one of the most extensive digitization projects in the scientific world involving over 30 million pages of scholarly pages which includes the works of distinguished authors such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Born, and Karl von Frisch.

    2012
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    Scoot Pte Ltd, the low cost subsidiary of Singapore Airlines appointed SPi Global as its call center arm.

    2012
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    SPi Global holds its first Corporate Social Responsibility (CSR) Day. In October 2011, SPi Global set an ambitious goal of generating 15,000 employee volunteer hours by holding simultaneous CSR programs within 24 hours across the company’s 16 global locations. In March 2012, SPi Global exceeded its target and clocked 20,230 volunteer hours benefiting 8,100 children worldwide through 23 outreach projects involving public school rehabilitation, literacy classes, computer training, and leadership training, among others.

    2012
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    SPi Global expands services with innovative quality solution. Through SPiQ, the company now offers end-to-end solutions that are highly customizable to drive efficiency, savings, and revenue. It is spearheaded by SPi Global’s management team together with a society of experts, all ready to help clients to increase their topline and bottomline through enhanced customer retention.

    2012
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    Maulik Parekh represented the Philippine BPO industry in the prestigious Philippine Economic Briefing attended by high-ranking government officials, analysts, journalists, and representatives from the government and the private sector.

    2012
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    SPi Healthcare, the leading integrated revenue cycle and clinical documentation improvement firm, opens a new facility in Greensboro, North Carolina, to support recent growth in the area and to provide a local footprint for future growth in the US Southeast. The company plans to create 75 new jobs in the Greensboro area by the end of 2013 as part of their growth in this region. SPi Healthcare will offer Revenue Cycle Management services, including full Business Process Outsourcing from the Greensboro facility.

    2011
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    SPi Global launches Social Media Management (SMM) solution to help companies manage incoming and outgoing online interactions—along with other marketing activities—to maximize customer interactions and brand value. SPi Global’s SMM streamlines and consolidates how companies listen to and participate in relevant conversations in the different places regarding their brand – blogs, social networks such as Twitter or Facebook, and other public and private Web communities and sites.

    2011
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    SPi Global acquires Laserwords Private Limited from India’s Murugappa Group. Laserwords is one of the pioneers and most successful publishing BPO companies in India. This acquisition will expand the depth and breadth of the company’s content solutions business that is hard to rival in the industry. The strategic acquisition will complement SPi Global’s strong presence in the Scientific, Technical, Medical and Legal verticals with Laserwords’ established foothold in the Education sector.

    2011
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    SPi Global launches the SPi Innovation Lab, a platform for developing and testing new innovations for clients. The SPi Innovation Lab involves a formal standardized process undertaken with strategic customers to help develop innovations in the BPO content space. It encompasses the company’s strategy, marketing, technology, and research and development units. Among other things, Innovation Lab works on projects involving conceptualizing “e-primary” workflow and production process for books and journals, improving the “content experience” through enhanced eBooks, ePub 3.0 and HTML5 deliverables, partnership approach with client teams in overall process optimization, and pilot projects in services and solutions not commonly outsourced.

    2011
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    Springer, one of the leading publishers of scientific and professional journals and books in the world, has asked SPi Global to digitize 70,000 books dating back to the 1840s. Springer, which has 165 years of experience in the publishing business, has embarked on this project with SPi Global, a global leader in content outsourcing solutions, to foster scientific innovation in the future. This project is one of the biggest digitization projects in the scientific world and includes the works of distinguished and illustrious authors such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Born, and Karl von Frisch.

    2011
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    Springfield Service Corporation (SSC), specializing in revenue cycle management, and Laguna Medical Systems (LMS), specializing in health information management, have rebranded together as SPi Healthcare. This rebranding gives an opportunity for the two companies to leverage their strengths and capabilities and offer a more comprehensive suite of solutions as SPi Healthcare. With this full-spectrum financial health focus, SPi Healthcare takes advantage of the combined strengths of both companies, as well as the backing of parent company SPi Global.

    2011
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    SPi Global has included Australia in its global resource network to tap opportunities in getting BPO clients from the prosperous continent. This allows the company to help more companies in Australia exploring the possibility of outsourcing to the Philippines because of the reputation of the country for excellent customer service.

    2011
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    SPi Global has ranked among the top 100 outsourcing service providers in the world, according to the Global Services’ 2011 GS100 list. Global Services is a highly regarded online and digital publication dedicated to the outsourcing industry.

    2011
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    The Department of Public Works and Highways taps SPi Global to operate government’s first outsourced call center. It is the first government agency to outsource to tap a private company that will operate and manage its hotline “165-02”. DPWH hopes to bring its customer service to world-class standards with the help of an established and highly regarded call center service provider.

    2011
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    SPi Global surpassed other foreign BPO companies in Vietnam to win an accolade in the prestigious 2011 Sao Khue Awards. The company received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or Vinasa, which recognized SPi Global’s excellent conversion solutions in Vietnam. Vinasa also awarded the title “pre-eminent service” for the company’s content processing solutions, which includes digitization, data entry, and high-volume transaction processing.

    2011
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    SPi Global wins “BPO Company of the Year” Award in the 5th International ICT Awards. The company bested seven (7) other finalists and 500 BPO companies in the Philippines. The annual International ICT Awards recognizes success in organizations and individuals that contribute to the Philippine BPO industry with world-beating levels of performance.

    2011
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    SPi Global partners with TNT Shore, a subsidiary of TNT, Europe’s largest postal and logistics operations company, for the digitization of documents to reduce logistics and administration costs. This covers processes that involve five-second data entry with 99% accuracy, video coding and XML conversion.

    2011
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    For the sixth consecutive year, SPi Global is included in the Global Outsourcing 100 List by the International Association of Outsourcing Professionals. The 2011 Global Outsourcing 100 and The World's Best Outsourcing Advisors recognize the world’s best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP.

    2011
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    Our parent company, the Philippine Long Distance Telephone Company (PLDT), completes the creation of SPi Global Holdings, Inc. There are now two operating entities under this company: SPi Technologies, Inc. and SPi CRM, Inc. (formerly known as ePLDT Ventus, Inc., which earlier subsumed two other call centers, namely, Vocativ Systems, Inc. and Parlance Systems, Inc.)

    2010
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    SPi Global wins the International ICT Awards’ “2010 Non-Voice Excellence of the Year Award.”

    2010
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    SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the “Best Performing BPO Providers” and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category. 
    - Best 5 Leaders in Document Management. 
    - Best 10 Leaders for Administrative Services. 
    - Best 20 Leaders for Customer Relationship Management Services.

    2010
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    The company also receives the following recognitions: 
    - Top BPO Vendor, 2010 Global Services 100 Survey 
    - Top Industry Specific BPO Vendor, 2010 Global Services 100 Survey.

    2010
2000's
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    SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the “Best Performing BPO Providers” and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category.

    2009
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    SPi and the American Association for Cancer Research (AACR) renew partnership for SPi to continue to provide editorial and content production services to all AACR’s journals.

    2009
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    SPi renews partnership with the Council of Science Editors and National Institute of Health to aid the African Journals Partnership Project (AJPP).

    2009
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    SPi is named among the world’s best outsourcing providers in the 2009 International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100. SPi is also commended as one of the: 
    - Best 10 providers in Entertainment and Media, Healthcare, Administrative Services, Document Management Services. 
    - Best 20 providers in the service area of Customer Relationship Management services.

    2009
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    SPi opens facility in Pondicherry, India. The new delivery center with state-of-the-art facility provides editorial and content production services to SPi’s Publishing division.

    2009
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    SPi acquires Laguna Medical Systems, Inc. (LMS), expanding SPi’s Healthcare platform by adding medical coding consulting services to its portfolio.

    2009
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    SPi ranks number 1 in publishing outsourcing in the Black Book of Outsourcing 2009 Survey.

    2009
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    Maulik Parekh is appointed as President and CEO of SPi Global.

    2009
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    SPi is selected as Vendor of Choice in the Emerging Market Supplier Report conducted by Global Consulting & Research firm Everest Group.

    2009
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    Peter Maquera is named President and CEO, Knowledge Process Outsourcing Group.

    2008
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    SPi receives the Outsourcing & Offshoring Regional Excellence Award from the Philippine Department of Trade & Industry. This is a recognition given to SPi for its help in generating investments and employment in other regions of the Philippines outside of Metro Manila.

    2008
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    SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the “Best Performing BPO Providers” and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category.

    2008
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    SPi is once again named in IAOP’s Global Outsourcing 100 Ranking for the third consecutive year and is named in the following sub-lists: 
    - Best 10 Companies by Service Offered: Administrative & Corporate Services. 
    - Best 10 Companies by Industry Focus: Entertainment and Media Best 10 Companies in Asia/Pacific Rim by Employee Presence. 
    - Best 20 Companies by Service Offered: Customer Relationship Management. 
    - Best 20 Companies by Service Offered: Document Management.

    2008
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    SPi receives its ISO 9001:2000 Quality Management Systems and ISO/IEC 27001:2005 Information Security Management System re-certification from AJA Registrars Ltd UK for its Philippines and India facilities. 
    - SPi Publishing expands its partnerships with several clients, including the University of Michigan, for data processing and data conversion requirements, and the Digital Library of Dutch Literature (DBNL) for digitization, and Oxford University Press for additional customer service work.

    2008
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    SPi renews its contracts with Science Magazine and JSTOR.

    2008
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    SPi Publishing wins a multi-million -dollar, multi-year, judgment-based editorial and production services contract with a leading information services provider.

    2008
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    A new SPi facility opens in Coimbatore to support the increasing demand for Healthcare services.

    2008
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    SPi Legal launches its new Managed Review offering. With it, SPi Legal now offers its clients complete, end-to-end discovery and document review services for a simple, per-document price—a first in the industry.

    2007
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    SPi receives several awards from the International Association of Outsourcing Professionals (IAOP). The company is included in the categories “Top Offshoring Providers,” “Top Companies Serving the Healthcare Industry,” “ Top Companies Offering CRM Services,” and “Top Companies Offering Administration and Corporate Services.”

    2007
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    SPi Legal is named one of the “Top 20 Overall Service Providers” by industry leader Socha-Gelbmann in its Annual Electronic Discovery Survey of the litigation support market. 
    - SPi opens a new and bigger facility in Chennai, India to house the growing operations of its Publishing and Healthcare businesses.

    2007
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    SPi opens a new purpose-built facility in Hanoi, Vietnam to support the growing requirements of its publishing and legal operations.

    2007
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    SPi Healthcare launches the Certified Medical Transcriptionist (CMT) Program in India. SPi is the first BPO organization in India to sponsor the CMT program for its employees.

    2007
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    SPi acquires Springfield Services Corporation (SSC), the tenth largest medical and revenue cycle management provider in the healthcare market.

    2007
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    SPi is awarded the fourth position among the “Top 10 Best-Performing BPO Providers” and fifth among the “Top 10 Leaders in Human Capital Development” by neoIT and the Global Services Magazine, based on the 2007 Global Services 100 Survey conducted. 
    - SPi Publishing expands its relationship with Oxford University Press (OUP) to provide editorial and content production services to OUP’s US-based operations. 
    - SPi Legal launches a web-based hosting capability, SPiRE, for the review, production and management of repository files for its clients.

    2007
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    SPi Healthcare acquires the source code for Chartnet from Hudson Medical, taking full ownership of its medical transcription platform.

    2007
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    SPi ranks among "Top 10 Best Performing BPO Service Providers" and "Top 10 Leaders in Human Capital Development" in the Global Services 100 Survey for 2005. This survey was conducted by the Global Services Magazine; and neoIT,, a consulting firm specializing in services globalization and the Global Services Magazine.

    2006
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    SPi Technologies launches its new “SPi” brand name. The company moves to leverage its multiple competencies and synergies through a unified brand.

    2006
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    SPi was named “Global Outsourcing Leader” by the International Association of Outsourcing Professionals (IAOP) in The Global Outsourcing 100 list.

    2006
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    ePLDT, Inc., a wholly owned subsidiary of the Philippine Long Distance Company (PLDT), acquires 100% of SPi.

    2006
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    SPi acquires 100% of Cymed, Inc., positioning the company as the third largest company in the outsourced medical transcription industry.

    2006
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    SPi celebrates its 25th Anniversary. We inaugurate our new corporate headquarters in New York City.

    2005
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    SPi announces a US$50-million expansion and acquisition plans in India and the US.

    2005
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    Our e-Discovery Data Center opens in Austin, Texas.

    2005
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    SPi partners with Springer Science and Business Media, and Philippine social progress organization Gawad Kalinga (meaning “to give care”) to revitalize housing in a Metro Manila slum community.

    2005
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    SPi Foundation responds to the Tsunami disaster in India with substantial employee and corporate donations. Furthermore, SPi employees respond to the Hurricane Katrina relief efforts by supporting the Central Texas High Tech Hurricane Fund for Hurricane Relief, which helped thousands of families that relocated from the Gulf Coast to the areas in and around Austin, Texas.

    2005
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    SPi Legal is awarded top 10 status by Socha-Gelbmann Electronic Discovery Survey.

    2005
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    TH Lee Putnam Ventures, a global private equity firm, acquires a controlling interest in SPi.

    2004
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    SPi gains CMMi Level 5 accreditation, the highest level of quality certification in the software development industry.

    2004
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    Sedona Conference author joins SPi Legal team.

    2004
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    Prestigious Science magazine selects SPi Publishing as composition vendor.

    2004
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    SPi is taken private from the Philippine Stock Exchange. 
     

    2004
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    Call center ePLDT Ventus, Inc., or Ventus, goes live with a US-based flower company as its first client.

    2004
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    Certified for BS-7799 Information Security Management System.

    2003
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    Expands book services capabilities in India through the acquisition of Kolam Information Services.

    2003
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    SPi Foundation begins partnership with The Children’s Hour, an international charity that calls on individuals and companies to donate an hour of their earnings to local programs benefiting children and the youth.

    2003
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    Launches transaction processing services for the Financial Services and Retail industries.

    2003
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    Acquires Med-Type, a medical transcription company based in Nashville, Tennessee.

    2003
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    Certified for ISO 9001:2000 Quality Management System.

    2002
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    The launch of the SPi Foundation inaugurates our community investment program.

    2002
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    Call centers Vocativ Systems, Inc., and Parlance Systems, Inc. start operations, serving one US Fortune 500 company and some US telecom companies, computer hardware and software vendors, retail and e-commerce firms, and hotels.

    2002
1990's
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    Pioneers in the hybrid onshore-offshore production model: SPi’s Philippine-based operations enter the journal editorial and content production market, as well as the litigation support services market.

    1997
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    Enters the US medical transcription industry.

    1997
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    Accredited with ISO 9001:2000 Quality Management Systems. SPi is one of the first in the BPO sector to receive this prestigious endorsement.

    1995
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    Successful IPO on the Philippine Stock Exchange.

    1991
1980's
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    Founded by Alan R. Fraser in Manila, Philippines.

     

    SPi Technologies is one of the first companies in Asia to provide content outsourcing services to Fortune 500 companies like Boeing, Reed Elsevier, and Sony.

    1980