Career Opportunities in Madison, WI

SALES AGENT  |  PART-TIME SALES AGENT  |  SR. TALENT ACQUISITION SPECIALIST  |  SALES SUPERVISOR  |  TEAM MANAGER


SPi Global is expanding its sales call center in Madison, WI. We offer excellent opportunities for ambitious sales professionals who want to be part of a winning team.

  • Great Pay – We offer competitive base pay plus a lucrative commission plan that allows top performers to earn as much as $50,000 per year! Our commission plan doesn't have a cap, allowing stellar performers to earn even more.
  • Great Benefits – We offer paid training, GHC health insurance, and 3 weeks of paid vacation!
  • Great Career Advancement – As our call center expands, we will need to grow our management team! Team Leader, Trainer, Quality Assurance Specialist, and Work Force Specialists positions will become available!
  • Great Work Environment – We are committed to providing the best work environment you’ve ever experienced. We provide extensive training and great leadership, enabling you to be a very successful member of our team!

 

Madison
4230 Argosy Court,
100 Madison, WI 53714
Tel: 608 316 3550
Email: careers.wi@spi-global.com

 


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SALES AGENT  |  PART-TIME SALES AGENT  |  SR. TALENT ACQUISITION SPECIALIST  |  SALES SUPERVISOR  |  TEAM MANAGER


Job Position:
Sales Agent

Location: Madison, WI
Schedule: Full-time

Job description:

Sales Agents are responsible for performing inbound and outbound sales calls (with warm leads provided by our client). They are also in charge of delivering customer’s needs with the objective of extending contact to sell new or additional products and/or services using the mode of communication set by the client.

Principal Duties and Responsibilities:

  • Receives inbound sales calls
  • Performs outbound calls using a warm lead list supplied by the client
  • Uses effective selling technique to identify customer needs and improve sales results
  • Utilizes exceptional sales and soft skills to provide client services and goods to both existing and new customers
  • Gathers and verifies information from customers to ensure accuracy of transactions and adherence to sales/QA guidelines (account details, name, address, etc.)
  • Communicates and explains the value of the brand and the benefits of the services to potential customers
  • Verifies if information relayed is accurate and complete to properly address clients’ concerns and queries (i.e. name, addresses, etc.)
  • Keeps customers’ private information confidential (i.e. account information, etc.)
  • Communicates to prospective customers to offer new and/or existing products/services with the use of various sales trackers to increase sales and revenue
  • Assists qualified returning and existing customers in getting additional accounts and/or services

Education and Qualifications:

  • High school diploma or general education degree (GED); college education preferred
  • Six-months or more of Direct Sales quota-based experience strongly preferred

Must have:

  • Sales skills related to account management, up-selling and cross-selling
  • Excellent oral and written communication skills
  • Ability to conduct internet research and navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality and negotiation
  • Outstanding organizational, problem solving and phone skills
  • Computer proficiency (MS Office, Internet)
  • Ability to listen, elicit information efficiently, comprehend and resolve complex customer issues
  • Exceptional multi-tasking skills
  • Ability to accurately assess sensitivities and priorities resulting in appropriate response to, or escalation of caller issues
  • Diplomacy and general understanding of diverse business environments
  • Ability to remain calm under pressure

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Part-Time Sales Agent

Location: Madison, WI
Schedule: Part-time (25 to 29 hours per week)

Job description:

Sales Agents are responsible for performing inbound and outbound sales calls (with warm leads provided by our client). They are also in charge of delivering customer’s needs with the objective of extending contact to sell new or additional products and/or services using the mode of communication set by the client.

Principal Duties and Responsibilities:

  • Answer inbound sales inquiries relating to multiple products, services, and current promotions
  • Assess the consumers’ needs and offer appropriate products, programming, and promotions based on those needs
  • Provide a quality customer experience regardless of the inquiry or outcome
  • Keep customers’ private information confidential (i.e., account information, etc.)
  • Inform clients of products and/or service or add-ons that may or may not have been considered previously (up-selling)
  • Evaluate and respond to client inquiries and concerns properly and accurately (i.e., billing, finances, products, etc.)
  • Provide quality customer service in every call by applying phone ethics, principles, and standards
  • Establish relationships and build great rapport with existing/new customers
  • Achieve and exceed established weekly, monthly, quarterly, and annual sales goals
  • Process completed sales and ensure 100% accuracy of the work order

Education and Qualifications:

  • High school diploma or general education degree (GED); college education preferred
  • Six-months or more of Direct Sales quota-based experience strongly preferred

Must have:

  • Assertive nature, yet consultative and results-oriented, with a contagious competitive attitude
  • Excellent oral and written communication skills, including, articulation, grammar, and persuasion
  • The ability to conduct internet research and the ability to navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality, and negotiation
  • Excellent organizational skills, problem solving, and phone skills
  • Excellent business writing skills
  • Computer proficiency (MS Office, Internet)

Preferably with:

  • The ability to accurately assess sensitivities and priorities resulting in appropriate response to caller issues
  • Diplomacy and general understanding of diverse business environments
  • Sales skills related to account management, up-selling, and cross-selling
  • Ability to remain calm under pressure and able to multi-task

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Sr. Talent Acquisition Specialist

Location: Madison, WI

Job description:

The Sr. Talent Acquisition Specialist will report to the Human Resources Manager and will be responsible for performing the full-cycle recruitment processes including but not limited to:

Principal Duties and Responsibilities:

  • Develop a targeted sourcing strategy to attract talent
  • Identifying, assessing, and recommending candidates for consideration
  • Facilitating an effective interview process, including coordination of intake meetings, interviews, debriefs, and associated candidate assessments as required
  • Tracking the hiring process for each candidates
  • Maintain recruiting budget to ensure proper ROI
  • Manage recruitment vendors
  • Developing and maintaining a network of contacts to help identify and source qualified candidates
  • Attending networking functions and career fairs to further develop candidate pipeline as needed
  • Recruiting in compliance with policies as defined by the company, as well as State and Federal Laws
  • Maintains Human Resource Information System records and compiles reports from database as needed
  • Performs other related duties as required and assigned

Must have:

  • Excellent ability to organize and communicate concepts both written & verbal
  • Multi-task, prioritize and own/drive projects to completion
  • Exercise sound judgment, common sense and maintain confidentiality
  • Strong written and verbal communication skills
  • Microsoft Excel, Access, Word and Outlook skills
  • Effective time management skills
  • Strong attendance

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Sales Supervisor

Location: Madison, WI

Job description:

The Call Center Sales Supervisor leads the team in providing strong sales results to clients, ensuring productive and quality work based on set standards. He or she also ensures the team’s product knowledge, focus on quality, and effectiveness to meet the client’s goals and objectives.

Principal Duties and Responsibilities:

  • Monitors the productivity of the team members and the entire campaign via Real-Time Monitoring
  • Administers Spot Checks and Retention Quizzes to ensure Product Competency
  • Ensures compliance to the company’s code of conduct and all existing company policies
  • Initiates regular recognition programs that reinforce desired performance and behavior from individual employees and teams
  • Issues disciplinary actions to team members when necessary
  • Initiates new ideas and other innovative solutions to current issues and areas for development of the team
  • Prepares monthly scorecards and performance appraisals, which include discussions on developmental and action plans as necessary
  • Guides team members on a regular basis, ensuring that they are properly equipped with needed knowledge and skills
  • Gives effective feedback, which includes discussion of stats and action plans, to team members on a regular basis
  • Checks and monitors daily attendance and break schedules of team members to ensure adherence to set schedule

Education and Qualifications:

  • High School diploma or GED required. Associate degrees desired.
  • Preferably 2 years experience as Team Leader, preferably within the call center or customer service industry

Must have:

  • Intermediate knowledge of Call Center Fundamentals
  • Time and project management skillsAbility to work with members of the Management Team in a collaborative and team-focused environment
  • Ability to be resourceful, analytical, and creative
  • Proficiency in MS Office applications
  • Excellent English oral and written communication skills
  • Superior ability to build relationships and promote an environment focused on team development and continuous improvement

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Team Manager

Location: Madison, WI
Schedule: Full-time

Job description:

The Team Manager is responsible for overseeing team performance, ensuring that each campaign attains or delivers its goals or key performance metrics

Principal Duties and Responsibilities:

  • Establishes and implements the company and departmental code of conduct, as well as departmental policies, goals, objectives, and procedures, while conferring with the immediate superior and staff members as necessary
  • Leads the development of the group’s objectives, creating action plans to consistently improve metrics and achieve campaign goals
  • Reviews processes and procedures to develop improvement projects in line with the team’s strategy to continually improve customer service
  • Ensures the effective communication of organizational and developmental changes
  • Prepares monthly scorecards and performance appraisals of Team Leaders, and/or Operations Supervisors, ensuring timely submission of division’s/ subordinates’ performance reports
  • Leads the review and analysis of the group’s performance to identify strengths, profit opportunities, and possible areas for improvement
  • Recommends and/or approves employee movements for subordinates
  • Guides team members on a regular basis, ensuring that they are properly equipped with needed knowledge and skills
  • Conducts various developmental activities (including coaching, one-on-one discussions, feedback sessions) to ensure that team members are developed to perform key roles within the team
  • Coaches Team Leaders and/or Operations Supervisors on performance areas as needed
  • Assigns specific duties and tasks to Team Leaders and/or Operations Supervisors to develop their skills and competencies
  • Recognizes achievements of Team Leaders and/or Operations Supervisors and gives proper commendations in accordance with performance
  • Negotiates conflict between staff and resolves complaints against subordinates
  • Decides in a timely manner and within approved level of authority
  • Manages Team Leaders and/or Operations Supervisors through regular monitoring of performance and deliverables, ensuring completion of assigned daily tasks
  • Monitors utilization of supplies and equipment to maximize usage and as reference for budget preparation and resource allocation
  • Hires employees to meet the production demands or oversee those personnel processes
  • Develops effective performance management tools that assist in analyzing the campaign’s performance in terms of productivity, quality, and customer satisfaction
  • Monitors, coordinates, and analyses the organizations/ team’s financial (billable hours, overtime, SOA etc.) and budget activities to ensure operational efficiency
  • Oversees the launch, running and closure of the programs from an operational perspective
  • Handles escalations from team members to resolve customer issues and concerns which are beyond the Team Leader’s authority to resolve
  • Supervises the receipt, tracking, response, and resolution for all enquiries and complaints
  • Collaborates with the Quality team to provide directions regarding program’s performance such as scores, outliers, opportunities, etc.
  • Collaborates with various departments and clients during meetings (incl. synergy, quality and client calibrations and other weekly meetings) to ensure the team’s alignment with processes, product updates, and action plans
  • Leads internal and external meetings and activities (i.e. calibration, focus group discussion, business reviews, synergy meetings, operations meeting, etc.) in order to facilitate and align the completion of group goals and initiatives
  • Works with the Training team regarding the development and design of training programs to improve campaign’s performance
  • Develops open lines of communication between supervisors and customer service representatives, and with other units/ divisions
  • Responds to requests for information coming from internal and external clients as necessary
  • Presides and/or attend meetings and discussions such as calibration, focus group discussion, business reviews, synergy meetings, operations meeting, etc. in order to facilitate the completion of group goals
  • Coordinates HR-related concerns such us time report, attrition gauge, disciplinary actions, HR forms, disputes, etc.
  • Collaborates directly with clients to discuss concerns with regard to quality performance during external meetings
  • Corresponds with and generates reports for internal clients with all regard for style and language

Education and Qualifications:

  • Bachelors Degree preferred
  • 5 years or more of Direct Sales management experience strongly preferred
  • Client management experience is a plus

Must have:

  • Sales skills related to account management, up-selling and cross-selling
  • Excellent oral and written communication skills
  • Ability to conduct internet research and navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality and negotiation
  • Outstanding organizational, problem solving and phone skills
  • Computer proficiency (MS Office, Internet)
  • Ability to listen, elicit information efficiently, comprehend and resolve complex customer issues
  • Exceptional multi-tasking skills
  • Ability to accurately assess sensitivities and priorities resulting in appropriate response to, or escalation of caller issues
  • Diplomacy and general understanding of diverse business environments
  • Ability to remain calm under pressure

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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