Career Opportunities in Madison, WI

SALES AGENT  |  PART-TIME SALES AGENT  |  SALES SUPERVISOR  |  CORPORATE RECRUITER  |  TEAM LEAD


SPi Global is expanding its sales call center in Madison, WI. We offer excellent opportunities for ambitious sales professionals who want to be part of a winning team.

  • Great Pay – We offer competitive base pay plus a lucrative commission plan that allows top performers to earn as much as $50,000 per year! Our commission plan doesn't have a cap, allowing stellar performers to earn even more.
  • Great Benefits – We offer paid training, GHC health insurance, and 3 weeks of paid vacation!
  • Great Career Advancement – As our call center expands, we will need to grow our management team! Team Leader, Trainer, Quality Assurance Specialist, and Work Force Specialists positions will become available!
  • Great Work Environment – We are committed to providing the best work environment you’ve ever experienced. We provide extensive training and great leadership, enabling you to be a very successful member of our team!

 

Madison
4230 Argosy Court,
100 Madison, WI 53714
Tel: 608 316 3550
Email: careers.wi@spi-global.com

 


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SALES AGENT  |  PART-TIME SALES AGENT  |  SALES SUPERVISOR  |  CORPORATE RECRUITER  |  TEAM LEAD


Job Position:
Sales Agent

Location: Madison, WI
Schedule: Full-time

Job description:

Sales Agents are responsible for performing inbound and outbound sales calls (with warm leads provided by our client). They are also in charge of delivering customer’s needs with the objective of extending contact to sell new or additional products and/or services using the mode of communication set by the client.

Principal Duties and Responsibilities:

  • Receives inbound sales calls
  • Performs outbound calls using a warm lead list supplied by the client
  • Uses effective selling technique to identify customer needs and improve sales results
  • Utilizes exceptional sales and soft skills to provide client services and goods to both existing and new customers
  • Gathers and verifies information from customers to ensure accuracy of transactions and adherence to sales/QA guidelines (account details, name, address, etc.)
  • Communicates and explains the value of the brand and the benefits of the services to potential customers
  • Verifies if information relayed is accurate and complete to properly address clients’ concerns and queries (i.e. name, addresses, etc.)
  • Keeps customers’ private information confidential (i.e. account information, etc.)
  • Communicates to prospective customers to offer new and/or existing products/services with the use of various sales trackers to increase sales and revenue
  • Assists qualified returning and existing customers in getting additional accounts and/or services

Education and Qualifications:

  • High school diploma or general education degree (GED); college education preferred
  • Six-months or more of Direct Sales quota-based experience strongly preferred

Must have:

  • Sales skills related to account management, up-selling and cross-selling
  • Excellent oral and written communication skills
  • Ability to conduct internet research and navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality and negotiation
  • Outstanding organizational, problem solving and phone skills
  • Computer proficiency (MS Office, Internet)
  • Ability to listen, elicit information efficiently, comprehend and resolve complex customer issues
  • Exceptional multi-tasking skills
  • Ability to accurately assess sensitivities and priorities resulting in appropriate response to, or escalation of caller issues
  • Diplomacy and general understanding of diverse business environments
  • Ability to remain calm under pressure

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Part-Time Sales Agent

Location: Madison, WI
Schedule: Part-time (25 to 29 hours per week)

Job description:

Sales Agents are responsible for performing inbound and outbound sales calls (with warm leads provided by our client). They are also in charge of delivering customer’s needs with the objective of extending contact to sell new or additional products and/or services using the mode of communication set by the client.

Principal Duties and Responsibilities:

  • Answer inbound sales inquiries relating to multiple products, services, and current promotions
  • Assess the consumers’ needs and offer appropriate products, programming, and promotions based on those needs
  • Provide a quality customer experience regardless of the inquiry or outcome
  • Keep customers’ private information confidential (i.e., account information, etc.)
  • Inform clients of products and/or service or add-ons that may or may not have been considered previously (up-selling)
  • Evaluate and respond to client inquiries and concerns properly and accurately (i.e., billing, finances, products, etc.)
  • Provide quality customer service in every call by applying phone ethics, principles, and standards
  • Establish relationships and build great rapport with existing/new customers
  • Achieve and exceed established weekly, monthly, quarterly, and annual sales goals
  • Process completed sales and ensure 100% accuracy of the work order

Education and Qualifications:

  • High school diploma or general education degree (GED); college education preferred
  • Six-months or more of Direct Sales quota-based experience strongly preferred

Must have:

  • Assertive nature, yet consultative and results-oriented, with a contagious competitive attitude
  • Excellent oral and written communication skills, including, articulation, grammar, and persuasion
  • The ability to conduct internet research and the ability to navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality, and negotiation
  • Excellent organizational skills, problem solving, and phone skills
  • Excellent business writing skills
  • Computer proficiency (MS Office, Internet)

Preferably with:

  • The ability to accurately assess sensitivities and priorities resulting in appropriate response to caller issues
  • Diplomacy and general understanding of diverse business environments
  • Sales skills related to account management, up-selling, and cross-selling
  • Ability to remain calm under pressure and able to multi-task

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Sales Supervisor

Location: Madison, WI

Job description:

The Call Center Sales Supervisor leads the team in providing strong sales results to clients, ensuring productive and quality work based on set standards. He or she also ensures the team’s product knowledge, focus on quality, and effectiveness to meet the client’s goals and objectives.

Principal Duties and Responsibilities:

  • Monitors the productivity of the team members and the entire campaign via Real-Time Monitoring
  • Administers Spot Checks and Retention Quizzes to ensure Product Competency
  • Ensures compliance to the company’s code of conduct and all existing company policies
  • Initiates regular recognition programs that reinforce desired performance and behavior from individual employees and teams
  • Issues disciplinary actions to team members when necessary
  • Initiates new ideas and other innovative solutions to current issues and areas for development of the team
  • Prepares monthly scorecards and performance appraisals, which include discussions on developmental and action plans as necessary
  • Guides team members on a regular basis, ensuring that they are properly equipped with needed knowledge and skills
  • Gives effective feedback, which includes discussion of stats and action plans, to team members on a regular basis
  • Checks and monitors daily attendance and break schedules of team members to ensure adherence to set schedule

Education and Qualifications:

  • High School diploma or GED required. Associate degrees desired.
  • Preferably 2 years experience as Team Leader, preferably within the call center or customer service industry

Must have:

  • Intermediate knowledge of Call Center Fundamentals
  • Time and project management skillsAbility to work with members of the Management Team in a collaborative and team-focused environment
  • Ability to be resourceful, analytical, and creative
  • Proficiency in MS Office applications
  • Excellent English oral and written communication skills
  • Superior ability to build relationships and promote an environment focused on team development and continuous improvement

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Corporate Recruiter

Location: Madison, WI
Schedule: Full-time

Job description:

SPi Global was recognized as the “Best BPO Employer of the Year” at the 2014 International ICT Awards. SPi recently opened its first US office in Madison, WI and is enjoying incredible growth. To support this growing demand, we are hiring a Recruiter to join our HR team. The Recruiter will be responsible for ensuring that we hire the best talent available by using a variety of recruitment channels, including social media, networking, employee referrals and job fairs.

Additional duties will include:

  • Meeting/exceeding monthly hiring goals by employing a variety of resources to attract both active and passive candidates
  • Developing an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants
  • Managing referral sources
  • Posting and managing open positions
  • Screening applicants
  • Managing the interviewing, testing and background check process
  • Employee on-boarding

Qualifications:

  • Bachelors Degree from an accredited college or university
  • A minimum of three years of solid recruitment experience required (recruitment experience in sales or a call center a strong plus)
  • Connected with the community/strong networking skills
  • Excellent written and verbal communication skills
  • Excellent organizational skills; demonstrated ability to prioritize; and strong attention to detail
  • Ability to travel as needed (to job fairs, universities, etc.)
  • Excellent English oral and written communication skills
  • Superior ability to build relationships and promote an environment focused on team development and continuous improvement

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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Job Position:
Team Lead

Location: Madison, WI
Schedule: Full-time

Job description:

The Team Lead manages the inbound and outbound sales teams, ensuring that the client’s goals and objectives are met.

Principal Duties and Responsibilities:

  • Manages the inbound and outbound sales teams, ensuring that clients’ goals and objectives are met
  • Delivers superior customer service by ensuring calls are answered efficiently
  • Provides ongoing coaching and support to team members
  • Supervises overall call traffic
  • Resolves escalated calls
  • Assists team members with customer and client-related questions
  • Remains alert to conversations taking place on the production floor
  • Ensures adherence to schedules, policies and procedures

Education and Qualifications:

  • High school diploma or general education degree (GED), college education preferred
  • At least two years of related experience, preferably within a call center environment

Must have:

  • Excellent oral and written communication skills
  • Computer proficiency (MS Office, Internet)
  • Advanced knowledge sales/call center fundamentals
  • Time and project management skills

Preferably with:

  • The ability to be resourceful, analytical and creative
  • The skill to build relationships and promote a work environment focused on team development and constant coaching

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Ct. Suite 100, Madison 53714 WI.

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