Career Opportunities in Madison, WI

SALES AGENT  |  TEAM LEAD


SPi Global is expanding its sales call center in Madison, WI. We offer excellent opportunities for ambitious sales professionals who want to be part of a winning team.

  • Great Pay – We offer competitive base pay plus a lucrative commission plan. Our commission plan doesn't have a cap, allowing stellar performers to earn even more.
  • Great Benefits – We offer paid training, health insurance, and 3 weeks of paid vacation!
  • Great Career Advancement – As our call center expands, we will need to grow our management team! Team Leader, Trainer, Quality Assurance Specialist, and Work Force Specialists positions will become available!
  • Great Work Environment – We are committed to providing the best work environment you’ve ever experienced. We provide extensive training and great leadership, enabling you to be a very successful member of our team!

 

Madison
4230 Argosy Court, Suite 100
Madison, WI 53714
Tel: 608 316 3550
Email: careers.wi@spi-global.com

 


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SALES AGENT  |  TEAM LEAD


Job Position:
Sales Agent

Location: Madison, WI
Schedule: Full-time

Job description:

Sales Agents are responsible for performing inbound and outbound sales calls (with warm leads provided by our client). They are also in charge of delivering customer’s needs with the objective of extending contact to sell new or additional products and/or services using the mode of communication set by the client.

Principal Duties and Responsibilities:

  • Receives inbound sales calls
  • Performs outbound calls using a warm lead list supplied by the client
  • Uses effective selling technique to identify customer needs and improve sales results
  • Utilizes exceptional sales and soft skills to provide client services and goods to both existing and new customers
  • Gathers and verifies information from customers to ensure accuracy of transactions and adherence to sales/QA guidelines (account details, name, address, etc.)
  • Communicates and explains the value of the brand and the benefits of the services to potential customers
  • Verifies if information relayed is accurate and complete to properly address clients’ concerns and queries (i.e. name, addresses, etc.)
  • Keeps customers’ private information confidential (i.e. account information, etc.)
  • Communicates to prospective customers to offer new and/or existing products/services with the use of various sales trackers to increase sales and revenue
  • Assists qualified returning and existing customers in getting additional accounts and/or services

Education:

  • High school diploma or general education degree (GED); college education preferred

Qualifications:

  • Sales skills related to account management, up-selling and cross-selling
  • Excellent oral and written communication skills
  • Ability to conduct internet research and navigate multiple websites
  • Excellent interpersonal skills including service, confidentiality and negotiation
  • Outstanding organizational, problem solving and phone skills
  • Computer proficiency (MS Office, Internet)
  • Ability to listen, elicit information efficiently, comprehend and resolve complex customer issues
  • Exceptional multi-tasking skills
  • Ability to accurately assess sensitivities and priorities resulting in appropriate response to, or escalation of caller issues
  • Diplomacy and general understanding of diverse business environments
  • Ability to remain calm under pressure

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Court, Suite 100, Madison, WI 53714

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Job Position:
Team Lead

Location: Madison, WI
Schedule: Full-time

Job description:

The Team Lead manages the inbound and outbound sales teams, ensuring that the client’s goals and objectives are met.

Principal Duties and Responsibilities:

  • Delivers superior customer service by ensuring calls are answered efficiently
  • Provides ongoing coaching and support to team members
  • Supervises overall call traffic
  • Resolves escalated calls
  • Assists team members with customer and client-related questions
  • Remains alert to conversations taking place on the production floor
  • Ensures adherence to schedules, policies and procedures

Education:

  • High school diploma or general education degree (GED), college education preferred

Qualifications:

  • Excellent oral and written communication skills
  • Computer proficiency (MS Office, Internet)
  • At least two years of related experience, preferably within a call center environment
  • Advanced knowledge sales/call center fundamentals
  • Time and project management skills
  • Adaptive to shifting schedules and working on holidays
  • The skill to build relationships and promote a work environment focused on team development and constant coaching
  • The ability to be resourceful, analytical and creative

You may email us at careers.wi@spi-global.com or visit us at 4230 Argosy Court, Suite 100, Madison, WI 53714

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