Leadership recognized in six sub-categories; marks fifth consecutive year of being named in the Annual listing
(Manila, Philippines, May 6, 2010). SPi Global, a leading BPO provider, announced today that it has been named in the International Association of Outsourcing Professionals (IAOP)'s "2010 Global Outsourcing 100 List” for the fifth consecutive year.
This year, SPi was also ranked as Best 5 Leaders in Document Management, Best 10 Leaders for Administrative Services and Best 20 Leaders for Customer Relationship Management Services. SPi was also named in several industry focus categories, including Best 10 Leaders by Entertainment & Media and Best 20 Leaders in Financial Services (Insurance) and Health Care.
The Global Outsourcing 100 and its sub-lists serve as an essential tool for companies seeking new and expanded relationships with the best providers in the industry. Providers are evaluated using a rigorous set of criteria that include size and growth in revenue, centers/offices and countries served; customer experience as demonstrated through the value being created at the company's top customers; depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies. Criteria also consider management capabilities as reflected in the experience and accomplishments of the business' top leaders.
Commenting on the recognition, Maulik Parekh, President & CEO of SPi Global said, “This is a testament to the value we create for our clients and strongly manifests our leadership in the KPO and CRM segments of the outsourcing industry that we serve”.
Maulik further added, “as companies respond to the challenges of the current business climate, SPi is well-positioned to create synergies and partner with businesses as they transition to the next level”.
For his part, Michael Corbett, IAOP Chairman and chair of the judges’ panel said "As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever. The Global Outsourcing 100 and The World’s Best Outsourcing Advisors help companies easily identify those partners that will help them emerge as leaders.”
SPi Global continues to be consistently recognized as one of the leading BPO service providers by independent consultants and the global BPO community. The company was recently awarded the 2010 International ICT Award for Excellence in Non-Voice BPO and the “Philippines Vendor of Choice” in a study conducted by the Everest Group on Emerging Market Suppliers. In addition, SPi Global’s Publishing Unit was also ranked as “No. 1 in the Publishing Outsourcing” in the Black Book of Outsourcing 2009 Survey conducted by the Brown-Wilson Group and the Black Book of Research.
The International Association of Outsourcing Professionals (IAOP) brings together the world’s leading outsourcing customers, providers and advisors in a powerful, active and growing global association to exchange thought leadership, share best practices and network to maximize their effectiveness using outsourcing as a management tool.
The Global Outsourcing 100 is its fifth annual ranking of the world’s best outsourcing service providers. The companies selected this year will be recognized in the spring 2010 special advertising feature in FORTUNE® magazine’s FORTUNE 500 issue. For more information visit, www.outsourcingprofessional.org.
About SPi Global
SPi Global is a leading full-service BPO provider with offices and facilities across North America, Europe, and Asia. SPi has over 14,000 employees delivering a wide range of Knowledge Process and Customer Relationship Management solutions to diversified markets, including financial services, healthcare, legal, and publishing. SPi consistently improves operating efficiency, lowers costs, and helps to strengthen the competitive position of more than 500 clients.
SPi is 100% owned by ePLDT, Inc. ePLDT, Inc. is a wholly-owned subsidiary of
the Philippine Long Distance Telephone Company (PLDT), the leading telecommunications provider in the Philippines. PLDT is listed on the Philippine Stock Exchange (PSE: TEL), and its American Depository Shares are listed on the New York Stock Exchange (NYSE:PHI).