April 1, 2011, Manila, Philippines. SPi Global, the largest Filipino-owned BPO company, announced today that it won the highest honors at the 5th International ICT Awards. SPi Global was named “BPO Company of the Year” besting seven (7) other finalists at yesterday’s awarding ceremony organized by the Canadian Chamber of Commerce of the Philippines and the Business Processing Association of the Philippines (BPA/P).
The annual International ICT Awards recognizes success in organizations and individuals that contribute to the Philippine BPO industry with world-beating levels of performance.
SPi Global, a subsidiary of PLDT, the Philippines’ leading telecommunications company, delivers full-service knowledge-based outsourcing and customer relationship management solutions to diversified markets such as publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications.
“It is a great honor to be the recipient of this most coveted award,” says Maulik Parekh, president and CEO of SPi Global. “We are elated with this recognition as it underscores the value that successful Filipino-owned BPO enterprises bring to the local industry. We hope that our win serves to inspire other Filipino BPOs to always excel in their respective domains and be confident that they can stand shoulder to shoulder with global BPO giants. This is the third year in a row that SPi Global has been recognized by the International ICT Awards; the other two were Multi-Sourcing BPO Company of the Year and the Non-Voice Excellence awards that have cemented SPi Global’s position as a leader in non-voice BPO. “With this year’s distinction, we are proud to be the country’s truly global model of excellence representing the standards by which we want the world to recognize the Philippine BPO industry – leadership in non-voice, superiority in voice, strong presence in the global markets, wide global footprint, excellence of Filipino management and technical talent and a huge potential for sustained growth,” Parekh further added.
Richard Mills, the head of this year’s panel of judges for the ICT International Awards affirmed Maulik’s statement saying, “We were particularly impressed with SPi Global’s overall performance and pedigree of success as a Filipino company playing in the global BPO arena. Its scale, the quality and diversity of clients, the depth and breadth of competencies, the life-changing impact to the beneficiaries of its CSR programs and its proactive involvement in various industry promotion and development initiatives make SPi Global stand out. “The Board of Judges is pleased to have SPi Global as this year’s winner as the company clearly represents the aspirations and potential of all other companies in the Philippine BPO industry,” added Mills.
Maulik expressed appreciation to the organizers and to the board of judges for finding SPi Global worthy of the year’s top plum. Visibly delighted, he also cited the efforts of everybody in the growing SPi Global family for always challenging themselves and raising the bar of performance to achieve excellence. “Doing these things consistently can make us winners and receiving the company of the year award is a great testament to that. But beyond getting awards, striving for overall excellence is SPi Global’s culture which everybody takes to heart as a matter of personal pride and honor,” Maulik said as a parting shot.
SPi Global is one of the world's largest and most diversified Knowledge Process Outsourcing and Customer Relationship Management service providers in the industry, serving more than 500 clients worldwide. The company has more than 15,000 employees globally, spread across six countries in 24 different locations. It is the largest Filipino-owned BPO company employing 12,000 people in the Philippines.
About SPi Global
SPi Global is a leading full-service BPO provider with offices and facilities across North America, Europe, and Asia. SPi has over 15,000 employees delivering a wide range of Knowledge Process and Customer Relationship Management solutions to diversified markets, including financial services, healthcare, legal, and publishing. SPi consistently improves operating efficiency, lowers costs, and helps to strengthen the competitive position of more than 500 clients.
SPi is a wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), the leading telecommunications provider in the Philippines. PLDT is listed on the Philippine Stock Exchange (PSE: TEL), and its American Depository Shares are listed on the New York Stock Exchange (NYSE:PHI).
Contact : Celeste Ilagan
Vice President, External Relations & Corporate Communications