By Ian Zafra, Vice President
CRM Account Management Division of SPi Global
5 Call Center Innovations You Should Know About
Date Posted: December 6, 2013
“Innovation distinguishes between a leader and a follower.” – Steve Jobs Many companies have wanted to be at the top of their game – kings of their hill – so to speak. Call centers are no stranger to this competition. They think that all it takes is to generate income and profits to be successful. But this is not the case. Innovation is key. But it must be an innovation towards making fully satisfied customers at the end of the ...