Exceeding your expectations.
In all of the industries we serve, we customize our products based on the customer's needs. Read more about how we have met and exceeded the requirements of many of our global clients.
In the flower business, a few major holidays—Valentine’s Day, Mother’s Day, Christmas—can account for a significant percentage of annual revenue. However, such short windows of opportunity also can present unique challenges. Call centers must ramp up capacity for a dramatic increase in call volume, while continuing to deliver excellent service that attracts and retains customers.Download PDF
When a leading full-service carrier in the Philippines struggled to operate its captive call center effectively, executives turned to SPi Global for an outsourced solution. We developed an efficient call center that reduced costs while improving customer service.Download PDF
How should the voice of the customer drive our organization's culture? And how do we effectively measure customer engagement? This latest slide presentation by Chilly Lopez, SPi Global's Vice President of Strategic Excellence, gives us the answers as it introduces us to the NPS (Net Promoter Score).Download PDF
The challenge involves meeting conversion goals during peak volume periods, improving market share and eliminating performance penalties.Download PDF
Color-correct low quality digital images for use in high quality print material and manage the files.Download PDF
Vendor support for small volume runsDownload PDF
Embedded media files key for publisher’s enhanced eBooks plansDownload PDF