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Using the Voice of the Customer to Drive Organizational Culture Change
How should the voice of the customer drive our organization's culture? And how do we effectively measure customer engagement? This latest slide presentation by Chilly Lopez, SPi Global's Vice President of Strategic Excellence, gives us the answers as it introduces us to the NPS (Net Promoter Score).
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Improving Sales Conversion Performance by 30% using Lean Six Sigma Methods
The challenge involves meeting conversion goals during peak volume periods, improving market share and eliminating performance penalties.
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