Whitepapers

Demystifying the King: Making Content Available to All

This paper will explore the many options available to distribute content, and discuss some of the issues and “pain points” of publishers as they rethink their content distribution models. The goal of this paper is to shed light on best practices for moving content successfully along distribution channels. Make way for the king!

HTML5: The Code to Maximizing Revenue

With older rich media software such as Flash not supported on all media devices, it has become more important than ever to create a new, streamlined language for the Web.

Listen, Measure, and Engage: Is Social Media part of your CRM strategy?

Investments into Social Media has rapidly moved into the billion-dollar threshold, and key decision makers grapple with more questions. Are you tracking social media? Is someone listening to the messages coming out of Facebook and Twitter? How quickly do you reply? If you don’t get social media, you are going to be trounced by your competition and lose business!

Journey to Process Excellence: The Need for a Quality Model – and How to Get Started

Starting a journey towards quality service delivery and sustaining excellence has two components: knowing what to do, and doing it right the first time.

Creating the Foundation for Financial Health in 21st Century Healthcare Provision

Creating the Foundation for Financial Health in 21st Century Healthcare Provision: Leveraging IT and Best Practices Via Business Process Outsourcing

How Social Media Can Negatively Impact Retention and What to Do About It

There are some changes happening with the way your customers and prospects are using social media. If not handled properly, it may not only affect your efforts to add new customers, but also negatively affect your retention/churn rates as well. This document provides an overview of what’s changing and why, the challenges associated with those changes, and some things you can do to avoid potential losses and gain competitive advantage.

Alleviating Publishing Pain Points at Their Source

Options and tips for successfully addressing publishers’ need to balance the resource demands of books with the investment needs of digital.

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Whitepapers