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Fulfillment, Marketing & Customer Support

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Our deep understanding of the publisher value chain complemented by the warmth and friendly attitude that the Philippines is known for, make a difference in your sales, marketing and customer support processes.

CASE STUDY

Find out how SPi’s quality review process helped electronic digital mail get delivered to this firm’s internal and external stakeholders.

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Fulfillment

From order processing; to claims and returns processing; to updating customer records; to generating quotations and contract documentation, our back office team makes life easier for your fulfillment and sales support teams.

Product/Technical Support

Our helpdesk offering supports both internal and external stakeholders -- be it an author looking to get details about open access policies; a publisher having difficulties in loading final content to the delivery platform; or an end user accessing his online portal. Our team of customer support agents combines our publishing experience with our CRM expertise to provide the best-in-class solution.

Telesales & Sales Support

From lead qualification to the creation of quotations, contracts, as well as performing research, our sales support team provides valuable assistance to the sales team, enabling them to focus on the most important task of generating more revenue.

Marketing Support

Our team of creative designers are fully capable of turning your marketing briefs into responsive materials for multi-channel campaigns - across print, email, web and social media.

Back Office Support

Our team supports back-office administration and transaction processing tasks for a wide range of industry segments. We have the capability to process high-volume, highly-confidential data; such as police records, financial documents, medical claims and other sensitive processes that require very fast turnaround times.

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