Data and content are key assets for every organization, essential to effective communication, optimal customer experience and enhanced business performance across diverse KPIs.
SPi Global serves leading enterprises in over 30 nations, across industry segments including research, learning, healthcare, media, retail, and financial and business information.
We have 14 delivery centers in six countries, and extensive specialist capability in data, content and digital solutions, alongside industry-specific expertise in diverse segments.
The banking sector is being seen as the first line of defense against money laundering, as regulators ask banks to gather customer information that will help surface, identify, and prevent financial crime. Even with increasing compliance-related costs, banks still face non-compliance issues. Emerging regulatory technologies can help facilitate compliance by helping AML analysts make informed decisions.
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The Coronavirus disease (COVID-19) has triggered a rush of clinical trials to discover vaccines, threatening the continuity and success of non-COVID-19 drug discovery pipelines. This guide will help you learn to mitigate these new challenges, maintain pole position, and grow your business into the future with effective strategies for decentralization.
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The promise of AI has been long time coming, but it is finally enabling content creators to streamline complex business processes, uncover rich insights, and deliver greater value.
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The client is a leading online healthcare information provider for a highly engaged community of active users including the public, physicians, healthcare professionals, employers, and health insurance providers. The portal witnesses a significant amount of user expression from across the globe. Many medical case studies and users seeking advice from specialty physicians are posted. The high user activity posed 2 challenges to the client: to guarantee comments and reviews left by users met the portal’s global set of community standards; and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) -- the standard for sensitive patient data protection.
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Our client’s former business of renting out college books had become outdated. There was a tremendously growing opportunity in other student educational services – from homework help to test reviewers and even internship matching.
From a digital retailer of college books, client envisioned to become a platform that connects tools and resources with students who have educational and career goals to achieve.
A top K-12 publisher had a huge amount of books/data in archives. Searching for and repurposing these files was a challenging task; requiring them to wade through diverse spreadsheets and thousands of hard drives and file servers. Additionally, there was no proper and readily-available catalog to manage these archives.
There was an immediate need to manage this archive and effectively unlock more productivity and discoverability.
SPi Global deployed the System for Archival and Retrieval (SAR), proprietary platform for assimilating and maintaining archives, as well as retrieving content for repurposing. SAR contains 5 major use modules — Discovery, Organization, Search, Meta Management, and Custom Publishing. The application’s intuitive functionalities help store different file formats and allow the addition of metadata for effortless searchability during the retrieval process.
As performance and accessibility were central to the project. SPi Global customized SAR to flawlessly manage more than 30K ISBNs with more than 100 TB data. We discovered, added metadata to, aggregated, assembled, and cataloged ISBNs by discipline. To power up utility into the future, a search engine was built to create packages for custom publishing.
SAR expedited the discovery of ISBNs across the archive repository and retrieved archives for a complete ISBN. It even required ISBN portions in XML, PDF, and other formats.
Furthermore, metadata management were categorized according to content type, discipline, and file type, among other custom tags. Finally, the Custom Pub Engine enabled users to select files from multiple sources to create a unique file for publishing.
A leading provider of brand protection services to IP firms, brand managers, and legal firms needed a scalable and cost-effective solution to enable seamless discovery and management of customer searches
Combining technology and SME knowledge, SPi Global created a tailor-made trademark database watch and management solution to deliver efficient and effective brand monitoring.
The offer utilized the latest computer vision technology to index and annotate the trademarks using Vienna code classifications, and created a knowledge repository of frequently requested trademarks for effortless and quick processing of trademark monitoring. It also included an intelligent workflow management module to direct routing based on SME specialization.
The system monitored nearly 400,000 trademarks annually for potential infringements with 99.985% accuracy, and progressively improved turnaround time from 14 to 3 days.
A leading educational publisher faced challenges in managing the content creation and publication process, with a poor multi-vendor environment.
Client had difficulties in tracking the work package, spend, cost overruns, and performance per business goals.
SPi Global created a custom shared services center for content with end-to-end process management of all print and digital assets for a team of more than 350 people in 2 offices across India. Additionally, we on-boarded and completely managed niche publisher partners and freelancers into the extended ecosystem.
The effort re-badged 25 key resources from the publisher for knowledge transfer, continuity, and oversight. Additionally, we established a streamlined governance framework with monthly management calls and KPI reporting.
A global publisher had fulfillment and customer support operations running separately in each of their publishing hubs, resulting in regional policies, underutilized staff, and a lack of global visibility.
For this client, SPi Global created a dedicated Center of Excellence for Customer Service Operations in the Philippines. We also revamped process issues with detailed documentation of processes, policies, and customer journeys for each region, enabling discussion and long-term harmonization. The workflow was automated through SPi tools and RPA.
The restructuring aimed for service-based rather than location-based teams. To make the work seamless, we added cross-functional skills training to create flexibility in managing peaks without adding additional staff.
These new efficiencies allowed the client to increase coverage hours to 24/7 service and establish partnerships in new revenue opportunities, like telesales.
Current optimization of this project includes more than 1000 FTEs.
The client has a leading platform that streamlines and secures the entire accident reporting process from data capture, storage, and access to analysis and distribution. The platform primarily serves law enforcement agencies, individuals, insurers, and authorized parties.
The client was looking to reduce costs by optimizing the current process through automation without sacrificing high data quality.
SPi Global worked to create an offer that captured critical data elements from police auto-accident report images – sourced from 64 state agencies, each containing 100 to 400 data fields – and optimized the reporting workflow.
By redesigning the traditional double keying method with a 2-phase iterative automation approach, we were able to deliver a functional technology solution to manage the variable workload. Our approach included:
An integrated drug database with the most current, accurate, and technologically advanced drug data and drug decision support wanted to ensure the accuracy of their information.
A typical user relies on the client’s drug database to understand how much a drug costs across various states in the US. Therefore, having the most current drug pricing is essential for the client and their customers.
SPi Global delivered an all-encompassing automated website monitoring, data extraction, and time-saving mapping tool. The solution involved development of customized workflow applications leveraging ACQUIRE and SPiZone.
This offer actively monitored changes in websites owned by state authorities for State Maximum Allowable Costs (SMAC) and Average Actual Cost (AAC) of drugs, then downloaded the latest pricing data. Additionally, we extracted drug and price information from downloaded PDFs using entity recognition models.
With this tool, we achieved a high level of automated transformation and load process with matching algorithms that mapped the drug names extracted from the PDFs to drug databases owned by the client.
Finally, to optimize client utility and savings, we developed a monitoring schedule based on predictive modelling that ensures data update frequency without burning a hole into infrastructure costs.
A leading global publisher, featuring over 100K publications across various content types including News, Business, Finance, and Legal.
This publisher wanted to publish new content quickly without sacrificing quality. It was important to monitor and ensure that all publications coming into their collection and conversion system were updated with high-quality content and on time.
SPi Global had end-to-end responsibility for this offer — from securing the content to posting it on the internet.
Additionally, we owned the data analysis, design, and creation of conversion programs for new products included into the client’s online platform. Monitoring support was run 24/7 for troubleshooting conversion, display, and functionality issues for online products under maintenance.
We addressed content licensing compliance issues and work with source providers to resolve relationship issues, while also maintaining direct contact with client’s licensing unit and publishers.
Finally, we worked with an IT vendor to transition additional content management tasks previously part of the enterprise platform.
A leading STM publisher was seeking a mechanism to scale journal transfers within their portfolio. This was offered when authors had listed alternate journals at the time of submission, but only a small percent of authors followed up on transfers. The use of multiple systems also created a challenge in building a system-independent workflow.
To support the client, SPi Global set up an initial set of pilot journals on the Transfer Desk application, then built a custom journal recommendation model based on AI that uses the content in the chapter combined with business rules to recommend potential transfer journals.
A function established within the team to facilitate author follow-through, by managing the transfers once an author has accepted a transfer.
SPi Global launched this system in 12 weeks and went live with 10 journals. The project scaled to the current management of 200+ journals.
As the world’s most comprehensive patent information database, the client serves researchers, students, engineers, designers, technicians, scientists, and research and development (R&D) professionals who need comprehensive information on patents filed in their field.
The client wanted a scalable and accurate solution that would create value-added abstracts for improved patent discoverability within their intellectual property database.
SPi Global deployed ConSCIse™, its proprietary platform-enabled content abstracting solution for the client. ConSCIse blends proprietary software with Subject Matter Expert (SME) curation to deliver high-quality abstracts.
As part of this solution, SPi Global developed a ConSCiSe module for engineering with NLP and ML models, facilitating contextual translation from 16 languages with integrated translation memory tools.
To ensure an optimal QA layer, we employed SMEs from diverse engineering domains (computers to mechanical).
The scaled solution was designed to cope with managing data from over 31 countries and reduced TAT from 21 days to 5 days.
An industry leader in alternative assets was seeing double digit growth and needed a cost-effective way to scale content coverage.
Operating only from the financial hubs (London, Singapore, NYC), the client wanted to expand to an offshore center.
As a small company, culture was important and the client wanted the expansion to be a potential captive center.
For this project, SPi Global created virtual captive operations for the client, including a dedicated space with client branding that had the feel of one of their own offices — without the upfront costs of setting up their own operations.
Furthermore, the new offshore teams were divided into asset classes with the team leader having direct interaction with the asset owner in London. Accordingly, we setup processes that stridently met quality metrics for management and reporting.
On the content-execution-side, we leveraged our technology and tools for extraction of unstructured data to automate the capture of information from PDF documents, increasing coverage by 30% while cutting time to market in half.
The client helps retailers and brands launch products, increase sales, and drive traffic by offering innovative customer rewards programs through its shopping rewards app. The geo-location technology within the app guides shoppers to the nearest store location where a partner’s products are available. With its pay-for-performance model and customizable product campaigns, retailers and brands that partner with the client have seen a significant return on investment.
SPi Global provided end-to-end data collection and maintenance, including geo-tagging the location information of retailer storefronts. SPi Global leveraged cutting-edge technology to achieve scale as well as the expertise of in-house data analysts for maximum accuracy.
For this project, we developed a custom scraping script to collect and store location information from the official websites of the retailers. To improve data quality, our team then created an address-matching algorithm to identify new, relocated, and closed stores as well as any potential duplicates in the collected data.
After the initial build out, we periodically checked stores to ensure the latest data, taking into account any new or closed stores.
Ultimately SPi Global delivered a scalable and customizable solution with significant flexibility for the client to adapt data based on their product and promotion strategy, streamlining the onboarding of new retailers to the platform.
The client is a leading online healthcare information provider for a highly engaged community of active users including the public, physicians, healthcare professionals, employers, and health insurance providers.
The portal witnesses a significant amount of user expression from across the globe. Many medical case studies and users seeking advice from specialty physicians are posted.
The high user activity posed 2 challenges to the client:
SPi Global developed a custom approach to help automate compliance for the client.
To this end, an NLP/ML-based model was appropriately adapted to the healthcare space to tag potential offensive content. In addition to regular social media moderation rules, additional rules around HIPAA violations were established for monitoring any patient’s confidential information being shared by users. We also ensured easier discovery of content by tagging with appropriate vocabulary.
To guarantee quality, we developed a team of qualified professionals with medical and paramedical backgrounds and trained them on the social media content moderation process.
For this project, SPi Global managed 150K+ posts annually.
