President and Chief Executive OfficerProfile
Ratan Datta joined SPi Global in 2003. From 2006 Ratan played key leadership roles in Technology and Operations until he became head of Global Operations in 2010. He was appointed President from early 2013, assuming overall responsibility of the Content business.
Under Ratan’s leadership, SPi’s content business almost tripled, making it the leading player in the Content Solutions space. It was during this time that SPi Global introduced a number of knowledge based services that catered to new market segments. Semantic enrichment, financial/risk/business analytics, digital content authoring and a suite of technology solutions became mainstream offerings.
Following divestment of SPi’s CRM business in September 2016, Ratan assumed the responsibilities of CEO and President of SPi Global, leading a team of 12,000+ content and technology specialists across multiple geographies.
Ratan has 24 years experience in IT and ITeS, the last 14 of which are in Content Solutions and Publishing. Prior to joining SPi Global, Ratan had started a software consulting setup, Riksoft, through which he consulted for Blue Ripple, Inc. in Cambridge, Massachusetts and other US and European based organizations. In the mid-1990s Ratan was IT Manager for the French Institute of Pondicherry which was preceded by a short career in the Indian Army’s officer cadre. He is an alumnus of the Indian Military Academy and has a Bachelor’s degree in Computer Science from Sri Aurobindo International Centre of Education.
Chief Operating OfficerProfile
Prabhakar Bisen leads Global Operations, Business and Technology Solutions and IT as the Chief Operating Officer. He is responsible for driving revenue, ensuring operational excellence, and leading the company’s operations and technology transformation journey.
Prabhakar is an accomplished and seasoned global leader with a track record for setting up operations of scale in different geographies and industries. Prior to joining SPi Global, Prabhakar was with Cognizant Technology Solutions as VP and Global Head for the company’s fast-growing Healthcare BPS, delivering industry-leading growth from 2015 through 2017. Earlier he was Cognizant’s Country Head in the Philippines and the Global Head for Insurance (BPS). In 2004, he joined WNS as VP Transitions responsible for large transition programs. After a short stint in Genpact, Prabhakar returned to WNS where in 2008, he was appointed as CEO, Philippines Operations. He also previously worked with Satyam and Tata Motors.
Prabhakar is a graduate of Electrical Engineering from Dayalbagh Educational Institute, Agra, India and is an alumnus of Indian Institute of Management, Ahmedabad, India.
Chief Finance OfficerProfile
Kumar Subramaniam’s core responsibilities include financial strategy, operational finance, treasury, taxation, and financial reporting – driving financial performance, devising financial strategy, and providing business with financial insights.
Kumar has over 18 years’ working experience, the last nine of which have been in BPO. He’s an Associate Chartered Accountant, recognized by the Institute of Chartered Accountants of India. He has a Diploma in International Financial Reporting Standards from the UK-based Association of Chartered Certified Accountants. He is a member of Financial Executives Institute of the Philippines (FINEX), which is devoted to the development and improvement of financial management in business organizations.
Kumar has a Bachelor of Commerce degree from Mumbai University.
Senior Vice President, Marketing and External AffairsProfile
Celeste Ilagan has played an instrumental role in bringing the SPi Global brand to the forefront. In the last five years, she has led strategic marketing programs to establish and showcase the brand at marquee client events, generating leads and opportunities for our business units. She is also responsible for building a proactive image for SPi Global in the industry and government sectors.
Celeste has over 25 years’ experience in resource management, strategic and operational planning, project development and implementation, marketing, networking, and government relations. She spent 20 years working for the Board of Investments, where she served as Executive Director of the Investments Promotion Group.
In 2009, Celeste was recognized as Individual Contributor of the Year by the ICT International Awards, for her tireless efforts in promoting the Philippine BPO industry. She has a Bachelor of Arts degree in Economics and a Master’s degree in Business Administration from the University of Santo Tomas in Manila.
Executive Vice President, Content SolutionsProfile
Mike O’Brien has spent the last couple of years providing management and guidance in our global operations, overseeing the implementation of a hybrid model in online marketing payment between domestic and offshore production in the US and India.
He has over 20 years’ experience in the publishing industry, with extensive exposure in managing the Sales and Marketing departments for the educational publishing sales of Laserwords, which was acquired by SPi Global in 2011.
Prior to joining us, Mike was Vice President of Sales for Aptara, as well as for Interactive Composition Corporation. He’s an active member of publishing organizations Bookbuilders West and Chicago Book Clinic, where he served as President and Program Director, respectively. He has a Business degree from Loyola Marymount University in Los Angeles.
Senior Vice President for Solutions ArchitectureProfile
John Prabhu is SPi Global’s Senior Vice President for Solutions Architecture. John focuses on developing a unified approach to content publishing and streamlining operational workflow strategies with regards to content design, digital and/or rich media, semantics and enrichment, analytics, content engineering, publishing platforms, and customer back-office and/or technical support.
John brings to SPi Global, more than 23 years experience in the content solutions & publishing industry carried across various market segments.
Senior Vice President for Global OperationsProfile
Dhaneesh joined SPi Global in August 2000 and now has over 20 years experience in the publishing industry. A process-savvy individual, Dhaneesh takes ownership of process improvements and works closely with technology teams to implement solutions. His ability to understand client requirements and work through various levels of the client organization has resulted in new services and account growth.
Dhaneesh has held various positions over the last 10 years, starting from account management to Vice President, Books Operations. He has proven time and again his ability to build and establish complex editorial and production services such as Project Management, PE services, Content Capture, German book production, Complex medical books, medical drawings etc.
Dhaneesh is a graduate of Calicut University and has a post graduate diploma in Computer Software Applications.
Senior Vice President for TechnologyProfile
Jishnu is SPi Global’s Senior Vice President for Technology. He has over 17 years experience in Information Technology, including 14 years experience in Investment Banking Technology. He has managed project teams across the UK, US, Russia, Romania, and India. Jishnu was previously with Deutsche Bank CB&S in London as Vice President, Program Manager, Counterparty Credit Risk Technology. Prior to his stint in Deutsche Bank, he was connected with Barclays Capital in London, where he was Project Manager, Commodities and IT Derivatives.