SPi provides multi-tier technical product support, from the resolution of standard procedure issues to more complex troubleshooting, across multiple browsers, operating systems and devices.
Support is offered in three tiers.
Tier 1: standard, day-to-day issues such as those relating to logins, registration, access codes, single sign-on, multiple-browsers, and operating systems.
Tier 2: more complex transactions and issues escalated from Tier 1.
Tier 3: queries requiring high-level support, including subject matter expertise and engineering issues.
With many years’ experience in a broad spread of content transformation and delivery processes, SPi has deep industry knowledge and experience in diverse open source and proprietary content management systems (CMS) and learning management systems (LMS). We offer content support to education technology providers, OPM, educational institutions and publishers, in a variety of fields, including course conversions, assessments, common cartridge and SCORM production, and setting up course assignments on customers’ platforms.